Keycafe incident

Incident Report – Key Release Issues

Minor Resolved View vendor source →

Keycafe experienced a minor incident on February 13, 2026 affecting SmartBox, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2026, 01:28 AM UTC
Resolved
Feb 13, 2026, 02:45 AM UTC
Duration
1h 17m
Detected by Pingoru
Feb 13, 2026, 01:28 AM UTC

Affected components

SmartBox

Update timeline

  1. investigating Feb 13, 2026, 01:28 AM UTC

    We are investigating an issue affecting key pickups and remote releases on MS1, MS2, and MS3 SmartBox devices. - The issue is related to a third-party service provider impacting release authorisations. - Offline mode continues to function normally. - Our team is working to restore service and will share updates as available.

  2. resolved Feb 13, 2026, 02:45 AM UTC

    This incident has been resolved.