Elevated errors for residential proxy creation

Update timeline

1. identified Sep 29, 2026, 03:49 AM UTC

   We have been sporadic errors on residential and mobile proxy creation since ~19:00 UTC today. We have traced this to a downstream vendor and are working with them. Existing proxies are healthy and our recommendation is to re-use existing proxies. We will provide updates as we learn more.

2. identified Sep 29, 2026, 04:11 AM UTC

   The error is coming from increased response latency in our downstream provider. Until this is resolved, we recommend increasing response timeouts. If you are using our SDK, recommended example snippet: import Kernel from '@onkernel/sdk'; // client-wide: applies to every request const client = new Kernel({ timeout: 5 * 60 * 1000, // 5 minutes }); // or per request (options are the last argument) const browser = await client.browsers.create( { stealth: true }, { timeout: 5 * 60 * 1000 }, );

3. resolved Sep 29, 2026, 01:25 PM UTC

   Elevated latency affecting residential and mobile proxy creation has subsided, and proxy creation is back to normal. Existing proxy traffic and ISP and datacenter proxy creation were not affected. We’re continuing to monitor.