Kentik incident

Customer Portal Degradation

Major Resolved View vendor source →

Kentik experienced a major incident on October 28, 2025 affecting Web Portal, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2025, 04:01 PM UTC
Resolved
Oct 28, 2025, 05:33 PM UTC
Duration
1h 32m
Detected by Pingoru
Oct 28, 2025, 04:01 PM UTC

Affected components

Web Portal

Update timeline

  1. investigating Oct 28, 2025, 04:01 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 28, 2025, 04:01 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 28, 2025, 04:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 28, 2025, 05:33 PM UTC

    This incident has been resolved.