Kentico incident
Deployments with new packages or storage/database changes failing
Resolved after 4 hours 13 minutes, affecting Deployment API, on November 10, 2025.
Deployment pipelines were failing in cases where a new deployment package was uploaded or an offline deployment was required. The deployment pipeline requires the AzCopy utility dependency in these cases, however the AzCopy download link was broken by the third-party provider and the pipeline was unable to resolve the new version 10.31.0. We mitigated the issue by releasing a hotfix that directs the download link to a specific previous version of AzCopy.
Affected components
Update timeline
- identified Nov 10, 2025, 07:44 AM UTC
Deployment pipelines are failing in some cases (new deployment packages or storage/database changes in the deployment package) due to not being able to download the azcopy utility dependency. azcopy version 10.31.0 cannot be resolved correctly (https://github.com/Azure/azure-storage-azcopy/issues/3284). We are working on a fix.
- monitoring Nov 10, 2025, 11:21 AM UTC
Hotfix has been applied to the deployment pipeline.
- resolved Nov 10, 2025, 11:58 AM UTC
The hotfix has been applied to the deployment pipeline.
- postmortem Nov 11, 2025, 09:25 AM UTC
Deployment pipelines were failing in cases where a new deployment package was uploaded or an offline deployment was required. The deployment pipeline requires the AzCopy utility dependency in these cases, however the AzCopy download link was broken by the third-party provider and the pipeline was unable to resolve the new version 10.31.0. We mitigated the issue by releasing a hotfix that directs the download link to a specific previous version of AzCopy.
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