Kentico incident

Deployments with new packages or storage/database changes failing

Major Resolved View vendor source →

Kentico experienced a major incident on November 10, 2025 affecting Deployment API, lasting 4h 13m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2025, 07:44 AM UTC
Resolved
Nov 10, 2025, 11:58 AM UTC
Duration
4h 13m
Detected by Pingoru
Nov 10, 2025, 07:44 AM UTC

Affected components

Deployment API

Update timeline

  1. identified Nov 10, 2025, 07:44 AM UTC

    Deployment pipelines are failing in some cases (new deployment packages or storage/database changes in the deployment package) due to not being able to download the azcopy utility dependency. azcopy version 10.31.0 cannot be resolved correctly (https://github.com/Azure/azure-storage-azcopy/issues/3284). We are working on a fix.

  2. monitoring Nov 10, 2025, 11:21 AM UTC

    Hotfix has been applied to the deployment pipeline.

  3. resolved Nov 10, 2025, 11:58 AM UTC

    The hotfix has been applied to the deployment pipeline.

  4. postmortem Nov 11, 2025, 09:25 AM UTC

    Deployment pipelines were failing in cases where a new deployment package was uploaded or an offline deployment was required. The deployment pipeline requires the AzCopy utility dependency in these cases, however the AzCopy download link was broken by the third-party provider and the pipeline was unable to resolve the new version 10.31.0. We mitigated the issue by releasing a hotfix that directs the download link to a specific previous version of AzCopy.