Ticket Delivery Delayed
Timeline · 2 updates
- investigating Feb 27, 2026, 05:36 PM UTC
We are currently investigating an issue with ticket delivery.
- resolved Feb 27, 2026, 09:02 PM UTC
This incident has been resolved.
Keeping Outage History
Keeping is up right nowKeeping had 8 outages in the last 2 years totaling 230h 15m of downtime — averaging 0.3 incidents per month.
There were 8 Keeping outages since July 31, 2025 totaling 230h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.
Cloudflare Outage
Affected: Chrome ExtensionKeeping App
Timeline · 8 updates
- investigating Nov 18, 2025, 11:58 AM UTC
We are investigating issues with Cloudflare, our global DNS provider.
- monitoring Nov 18, 2025, 12:18 PM UTC
Cloudflare appears to have resolved the issue, we are continuing to monitor.
- monitoring Nov 18, 2025, 12:26 PM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 18, 2025, 01:14 PM UTC
Cloudflare is still resolving the issue and service remains intermittent. We are investigating workarounds. https://www.cloudflarestatus.com/
- monitoring Nov 18, 2025, 02:30 PM UTC
We are continuing to monitor and investigate workarounds.
- monitoring Nov 18, 2025, 02:31 PM UTC
Cloudflare is continuing to remediate the issue and we are investigating workarounds. Service remains intermittent based on your geographic location.
- monitoring Nov 18, 2025, 02:45 PM UTC
We've implemented a workaround which should restore service for most users. Full recovery is ongoing as Cloudflare continues to remediate on their end.
- resolved Nov 18, 2025, 03:33 PM UTC
This issue appears resolved - please restart your Chrome Browser if you are still experiencing issues, or reach out to [email protected].
Slow sync and website loading
Affected: Chrome ExtensionKeeping App
Timeline · 5 updates
- monitoring Nov 10, 2025, 03:54 PM UTC
We've identified an issue that caused a slowdown in website performance and ticket syncing. The issue has been resolved and we are monitoring the system as it recovers.
- monitoring Nov 10, 2025, 04:08 PM UTC
We're still seeing slowdowns in app performance and are continuing to investigate
- investigating Nov 10, 2025, 04:23 PM UTC
We're still seeing slowdowns in app performance and are continuing to investigate.
- monitoring Nov 10, 2025, 05:52 PM UTC
A fix has been implemented and we are monitoring the results. Thanks for your patience here!
- resolved Nov 10, 2025, 06:31 PM UTC
This incident has been resolved - please contact [email protected] if you are still experiencing issues.
Knowledge Base Button Missing When Replying to a Message For Some Users
Affected: Chrome Extension
Timeline · 2 updates
- identified Sep 26, 2025, 01:57 PM UTC
We've identified an issue that prevents the "lightning bolt" (Knowledge Base) button from appearing when replying to a Keeping ticket. This is affecting a small subset of users. For now, the workaround is to "pop out" the reply via the button in the upper right corner when composing a reply. This will restore the buttons until we resolve the issue.
- resolved Oct 01, 2025, 03:28 PM UTC
The latest version of the Keeping Chrome Extension resolves this issue. Please update your Chrome Extension if you are experiencing this issue.
Keeping customers are having trouble signing in
Affected: Chrome ExtensionKeeping App
Timeline · 4 updates
- investigating Sep 18, 2025, 03:05 PM UTC
We are currently investigating issues with "Sign in with Google". Our initial investigation would indicate that there is a global outage for Google's OAuth platform.
- investigating Sep 18, 2025, 03:14 PM UTC
We can confirm there there is a global outage of Google's OAuth service ("Sign in with Google"). We are monitoring, there is no current workaround.
- monitoring Sep 18, 2025, 03:27 PM UTC
Google appears to have resolved the issue. We are monitoring.
- resolved Sep 18, 2025, 03:59 PM UTC
This incident has been resolved. We will continue to monitor for any regressions.
Sending Errors when Replying to a Ticket in Gmail
Affected: Chrome ExtensionKeeping App
Timeline · 4 updates
- investigating Sep 12, 2025, 01:40 PM UTC
We are currently investigating sending errors related to our email sending provider, Mailgun. https://status.mailgun.com/
- identified Sep 12, 2025, 01:44 PM UTC
Mailgun has identified the issue and is working on a fix. In the meantime, we recommend responding to Keeping tickets in the Keeping app at https://app.keeping.com/inbox.
- monitoring Sep 12, 2025, 02:30 PM UTC
Mailgun has identified the issue and has implemented a fix. We are monitoring the results.
- resolved Sep 12, 2025, 03:40 PM UTC
This incident has been resolved.
Sidebar Not Displaying Tickets
Affected: Chrome Extension
Timeline · 3 updates
- identified Aug 03, 2025, 02:18 PM UTC
Google has made a change to how it filters the Gmail Inbox, preventing Keeping tickets from being displayed in some cases. We've pushed an update to the Chrome Webstore which resolves the issue - it is currently being reviewed. If you are affected by this issue, you may use the Keeping App to access your tickets, or contact [email protected] if you would like instructions to manually update your Chrome Extension. We expect the new Extension to be approved by the Webstore team in the next 48 hours.
- monitoring Aug 05, 2025, 12:51 PM UTC
The Keeping Chrome extension has been updated in the Chrome Webstore. The update should be pushed to you automatically, but you can uninstall and reinstall the Keeping Chrome extension to speed up the process. Please feel free to reach out to [email protected] if you are still experiencing issues after updating your Extension.
- resolved Aug 07, 2025, 03:14 PM UTC
This incident has been resolved.
Performance Issues with Gmail Sidebar
Affected: Chrome ExtensionKeeping App
Timeline · 3 updates
- investigating Jul 31, 2025, 03:02 PM UTC
We are currently investigating performance issues with the Keeping Sidebar.
- monitoring Jul 31, 2025, 03:19 PM UTC
A fix has been implemented and we are now monitoring.
- resolved Jul 31, 2025, 03:34 PM UTC
This incident has been resolved.