Keeping experienced a major incident on November 10, 2025 affecting Chrome Extension and Keeping App, lasting 2h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Chrome ExtensionKeeping App
Update timeline
- monitoring Nov 10, 2025, 03:54 PM UTC
We've identified an issue that caused a slowdown in website performance and ticket syncing. The issue has been resolved and we are monitoring the system as it recovers.
- monitoring Nov 10, 2025, 04:08 PM UTC
We're still seeing slowdowns in app performance and are continuing to investigate
- investigating Nov 10, 2025, 04:23 PM UTC
We're still seeing slowdowns in app performance and are continuing to investigate.
- monitoring Nov 10, 2025, 05:52 PM UTC
A fix has been implemented and we are monitoring the results. Thanks for your patience here!
- resolved Nov 10, 2025, 06:31 PM UTC
This incident has been resolved - please contact [email protected] if you are still experiencing issues.