Keeping incident

Sending Errors when Replying to a Ticket in Gmail

Minor Resolved View vendor source →

Keeping experienced a minor incident on September 12, 2025 affecting Chrome Extension and Keeping App, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2025, 01:40 PM UTC
Resolved
Sep 12, 2025, 03:40 PM UTC
Duration
1h 59m
Detected by Pingoru
Sep 12, 2025, 01:40 PM UTC

Affected components

Chrome ExtensionKeeping App

Update timeline

  1. investigating Sep 12, 2025, 01:40 PM UTC

    We are currently investigating sending errors related to our email sending provider, Mailgun. https://status.mailgun.com/

  2. identified Sep 12, 2025, 01:44 PM UTC

    Mailgun has identified the issue and is working on a fix. In the meantime, we recommend responding to Keeping tickets in the Keeping app at https://app.keeping.com/inbox.

  3. monitoring Sep 12, 2025, 02:30 PM UTC

    Mailgun has identified the issue and has implemented a fix. We are monitoring the results.

  4. resolved Sep 12, 2025, 03:40 PM UTC

    This incident has been resolved.