Ticket Delivery Delayed
Timeline · 2 updates
- investigating Feb 27, 2026, 05:36 PM UTC
We are currently investigating an issue with ticket delivery.
- resolved Feb 27, 2026, 09:02 PM UTC
This incident has been resolved.
Keeping Outage History
Keeping is up right nowKeeping had 15 outages in the last 2 years totaling 259h 48m of downtime — averaging 0.6 incidents per month.
There were 15 Keeping outages since July 16, 2024 totaling 259h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.
Cloudflare Outage
Affected: Chrome ExtensionKeeping App
Timeline · 8 updates
- investigating Nov 18, 2025, 11:58 AM UTC
We are investigating issues with Cloudflare, our global DNS provider.
- monitoring Nov 18, 2025, 12:18 PM UTC
Cloudflare appears to have resolved the issue, we are continuing to monitor.
- monitoring Nov 18, 2025, 12:26 PM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 18, 2025, 01:14 PM UTC
Cloudflare is still resolving the issue and service remains intermittent. We are investigating workarounds. https://www.cloudflarestatus.com/
- monitoring Nov 18, 2025, 02:30 PM UTC
We are continuing to monitor and investigate workarounds.
- monitoring Nov 18, 2025, 02:31 PM UTC
Cloudflare is continuing to remediate the issue and we are investigating workarounds. Service remains intermittent based on your geographic location.
- monitoring Nov 18, 2025, 02:45 PM UTC
We've implemented a workaround which should restore service for most users. Full recovery is ongoing as Cloudflare continues to remediate on their end.
- resolved Nov 18, 2025, 03:33 PM UTC
This issue appears resolved - please restart your Chrome Browser if you are still experiencing issues, or reach out to [email protected].
Slow sync and website loading
Affected: Chrome ExtensionKeeping App
Timeline · 5 updates
- monitoring Nov 10, 2025, 03:54 PM UTC
We've identified an issue that caused a slowdown in website performance and ticket syncing. The issue has been resolved and we are monitoring the system as it recovers.
- monitoring Nov 10, 2025, 04:08 PM UTC
We're still seeing slowdowns in app performance and are continuing to investigate
- investigating Nov 10, 2025, 04:23 PM UTC
We're still seeing slowdowns in app performance and are continuing to investigate.
- monitoring Nov 10, 2025, 05:52 PM UTC
A fix has been implemented and we are monitoring the results. Thanks for your patience here!
- resolved Nov 10, 2025, 06:31 PM UTC
This incident has been resolved - please contact [email protected] if you are still experiencing issues.
Knowledge Base Button Missing When Replying to a Message For Some Users
Affected: Chrome Extension
Timeline · 2 updates
- identified Sep 26, 2025, 01:57 PM UTC
We've identified an issue that prevents the "lightning bolt" (Knowledge Base) button from appearing when replying to a Keeping ticket. This is affecting a small subset of users. For now, the workaround is to "pop out" the reply via the button in the upper right corner when composing a reply. This will restore the buttons until we resolve the issue.
- resolved Oct 01, 2025, 03:28 PM UTC
The latest version of the Keeping Chrome Extension resolves this issue. Please update your Chrome Extension if you are experiencing this issue.
Keeping customers are having trouble signing in
Affected: Chrome ExtensionKeeping App
Timeline · 4 updates
- investigating Sep 18, 2025, 03:05 PM UTC
We are currently investigating issues with "Sign in with Google". Our initial investigation would indicate that there is a global outage for Google's OAuth platform.
- investigating Sep 18, 2025, 03:14 PM UTC
We can confirm there there is a global outage of Google's OAuth service ("Sign in with Google"). We are monitoring, there is no current workaround.
- monitoring Sep 18, 2025, 03:27 PM UTC
Google appears to have resolved the issue. We are monitoring.
- resolved Sep 18, 2025, 03:59 PM UTC
This incident has been resolved. We will continue to monitor for any regressions.
Sending Errors when Replying to a Ticket in Gmail
Affected: Chrome ExtensionKeeping App
Timeline · 4 updates
- investigating Sep 12, 2025, 01:40 PM UTC
We are currently investigating sending errors related to our email sending provider, Mailgun. https://status.mailgun.com/
- identified Sep 12, 2025, 01:44 PM UTC
Mailgun has identified the issue and is working on a fix. In the meantime, we recommend responding to Keeping tickets in the Keeping app at https://app.keeping.com/inbox.
- monitoring Sep 12, 2025, 02:30 PM UTC
Mailgun has identified the issue and has implemented a fix. We are monitoring the results.
- resolved Sep 12, 2025, 03:40 PM UTC
This incident has been resolved.
Sidebar Not Displaying Tickets
Affected: Chrome Extension
Timeline · 3 updates
- identified Aug 03, 2025, 02:18 PM UTC
Google has made a change to how it filters the Gmail Inbox, preventing Keeping tickets from being displayed in some cases. We've pushed an update to the Chrome Webstore which resolves the issue - it is currently being reviewed. If you are affected by this issue, you may use the Keeping App to access your tickets, or contact [email protected] if you would like instructions to manually update your Chrome Extension. We expect the new Extension to be approved by the Webstore team in the next 48 hours.
- monitoring Aug 05, 2025, 12:51 PM UTC
The Keeping Chrome extension has been updated in the Chrome Webstore. The update should be pushed to you automatically, but you can uninstall and reinstall the Keeping Chrome extension to speed up the process. Please feel free to reach out to [email protected] if you are still experiencing issues after updating your Extension.
- resolved Aug 07, 2025, 03:14 PM UTC
This incident has been resolved.
Performance Issues with Gmail Sidebar
Affected: Chrome ExtensionKeeping App
Timeline · 3 updates
- investigating Jul 31, 2025, 03:02 PM UTC
We are currently investigating performance issues with the Keeping Sidebar.
- monitoring Jul 31, 2025, 03:19 PM UTC
A fix has been implemented and we are now monitoring.
- resolved Jul 31, 2025, 03:34 PM UTC
This incident has been resolved.
Widespread Google Cloud Outage
Affected: Chrome ExtensionKeeping App
Timeline · 5 updates
- investigating Jun 12, 2025, 06:40 PM UTC
We are investigating issues with signing into the main Keeping application.
- identified Jun 12, 2025, 06:47 PM UTC
Due to a widespread Google Cloud outage, parts of Keeping are temporarily down. We're monitoring closely and will be back to normal as soon as it's resolved. Thank you for your patience!
- identified Jun 12, 2025, 07:51 PM UTC
Google has identified the root cause and is rolling out a fix. We are still experiencing issues with email syncing and login - we'll post another update as the situation develops.
- monitoring Jun 12, 2025, 08:24 PM UTC
Google has fixed the issue, and services are beginning to return to normal. We are continuing to monitor.
- resolved Jun 12, 2025, 08:56 PM UTC
This incident has been resolved.
Incoming Email Delayed
Affected: Chrome ExtensionKeeping App
Timeline · 5 updates
- investigating Mar 13, 2025, 11:52 AM UTC
We are investigating an issue with our email backbone provider, MailGun. Incoming email is delayed.
- identified Mar 13, 2025, 12:22 PM UTC
MailGun is not accepting email to incoming.keeping.com. We are working with MailGun to resolve the issue.
- identified Mar 13, 2025, 01:13 PM UTC
The issue has been identified - we are waiting for MailGun to resolve the issue. Only mailboxes connected via forwarding are affected.
- monitoring Mar 13, 2025, 02:12 PM UTC
MailGun has resolved the issues and emails should be flowing again. We are monitoring the fix.
- resolved Mar 13, 2025, 03:02 PM UTC
Starting at approximately 5:05 AM Eastern Daylight Time, our primary email backbone provider, MailGun, experienced an issue with the domain where we receive inbound emails on our customer's behalf. They resolved the issue at approximately 10:05 Eastern Daylight Time.
Keeping is experiencing email syncing delays
Affected: Chrome ExtensionKeeping App
Timeline · 4 updates
- investigating Jan 10, 2025, 02:33 PM UTC
We are currently experiencing delays with email syncing - the team is investigating.
- investigating Jan 10, 2025, 02:57 PM UTC
The issue has been identified, and mitigation is in progress.
- investigating Jan 10, 2025, 04:45 PM UTC
The issue has been resolved - the team will continue to monitor.
- resolved Jan 10, 2025, 04:46 PM UTC
This incident has been resolved.
Right Sidebar Not Opening for Some Users
Affected: Chrome Extension
Timeline · 2 updates
- identified Nov 07, 2024, 10:10 PM UTC
Google is rolling out a new version of Gmail that may disrupt the opening of the right sidebar when viewing a Keeping ticket. A fix for this issue is included in version 6.6.3 of the Keeping Chrome extension, which has been submitted to the Chrome Web Store. The update will be automatically pushed to users once approved. For users affected by this issue, please access your tickets via https://app.keeping.com/inbox until the issue is resolved.
- resolved Nov 08, 2024, 01:07 PM UTC
Version 6.6.3 of the Keeping Chrome Extension is now available in the Chrome Web Store and resolves this issue. If your extension hasn’t updated automatically, please follow these instructions to update it manually: https://docs.keeping.com/help/setup/manually-updating-the-extension
Elevated Errors from Gmail API for mailbox syncing
Affected: Keeping App
Timeline · 8 updates
- investigating Sep 13, 2024, 03:53 PM UTC
We are seeing elevated errors from the Gmail API when syncing a connected mailbox. We are investigating.
- investigating Sep 13, 2024, 04:30 PM UTC
The API Keeping uses to connect to Gmail is still returning elevated errors. We are continuing to investigate the issue.
- identified Sep 13, 2024, 04:37 PM UTC
We've identified the issue and are working to mitigate.
- identified Sep 13, 2024, 04:49 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 13, 2024, 04:49 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 13, 2024, 05:13 PM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 13, 2024, 08:05 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 13, 2024, 08:05 PM UTC
This incident has been resolved.
Ongoing connectivity issues
Affected: Chrome ExtensionKeeping App
Timeline · 3 updates
Connectivity issues
Timeline · 1 update
- resolved Jul 16, 2024, 03:27 PM UTC
Due to an outage with our primary hosting provider, the Keeping Sidebar and app experienced connectivity issues from 9:57 am EDT to 10:14 am EDT. This issue is now resoloved.