Keeping Outage History

Keeping is up right now

Keeping had 14 outages in the last 2 years totaling 261h 59m of downtime — averaging 0.6 incidents per month.

There were 14 Keeping outages since November 7, 2024 totaling 261h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.keeping.com

Minor September 25, 2026

Intermittent App Slowdowns

Detected by Pingoru
Sep 25, 2026, 11:54 AM UTC
Resolved
Sep 25, 2026, 03:09 PM UTC
Duration
3h 14m
Affected: Keeping App
Timeline · 5 updates
  1. investigating Sep 24, 2026, 03:19 PM UTC

    We are seeing occasional slowdowns of the app, possibly related to upstream issues with our GCP hosted load balancer. We are investigating.

  2. identified Sep 24, 2026, 07:18 PM UTC

    We've identified the issue and are working with Google Cloud Platform to resolve. Some users may experience slowdowns or intermittent errors when accessing the app.

  3. monitoring Sep 24, 2026, 09:24 PM UTC

    We are continuing to monitor has a fix is rolled out across our load balancer. Users may continue to experience an occasional long page load.

  4. monitoring Sep 25, 2026, 11:54 AM UTC

    We are continuing to monitor as a fix is rolled out across our global load balancer.

  5. resolved Sep 25, 2026, 03:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 1, 2026

Intermittent connection issues

Detected by Pingoru
Sep 01, 2026, 03:31 PM UTC
Resolved
Sep 01, 2026, 09:48 PM UTC
Duration
6h 17m
Affected: Chrome ExtensionKeeping App
Timeline · 7 updates
  1. investigating Sep 01, 2026, 03:31 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 01, 2026, 03:31 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 01, 2026, 03:33 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Sep 01, 2026, 04:02 PM UTC

    A system wide Google Cloud is affecting Keeping - we're monitoring as the system recovers.

  5. monitoring Sep 01, 2026, 04:15 PM UTC

    Google Cloud Platform experienced a major outage starting at 10:44 EDT. Keeping is hosted on Google Cloud Platform, so our services were affected. Remediation is in affect and service is being restored. https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev

  6. monitoring Sep 01, 2026, 05:05 PM UTC

    GCP is still resolving the root cause but all Keeping systems are fully operational and we are continuing to monitor.

  7. resolved Sep 01, 2026, 09:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 27, 2026

Ticket Delivery Delayed

Detected by Pingoru
Feb 27, 2026, 05:36 PM UTC
Resolved
Feb 27, 2026, 09:02 PM UTC
Duration
3h 26m
Timeline · 2 updates
  1. investigating Feb 27, 2026, 05:36 PM UTC

    We are currently investigating an issue with ticket delivery.

  2. resolved Feb 27, 2026, 09:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025

Cloudflare Outage

Detected by Pingoru
Nov 18, 2025, 01:14 PM UTC
Resolved
Nov 18, 2025, 03:33 PM UTC
Duration
2h 19m
Affected: Chrome ExtensionKeeping App
Timeline · 8 updates
  1. investigating Nov 18, 2025, 11:58 AM UTC

    We are investigating issues with Cloudflare, our global DNS provider.

  2. monitoring Nov 18, 2025, 12:18 PM UTC

    Cloudflare appears to have resolved the issue, we are continuing to monitor.

  3. monitoring Nov 18, 2025, 12:26 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Nov 18, 2025, 01:14 PM UTC

    Cloudflare is still resolving the issue and service remains intermittent. We are investigating workarounds. https://www.cloudflarestatus.com/

  5. monitoring Nov 18, 2025, 02:30 PM UTC

    We are continuing to monitor and investigate workarounds.

  6. monitoring Nov 18, 2025, 02:31 PM UTC

    Cloudflare is continuing to remediate the issue and we are investigating workarounds. Service remains intermittent based on your geographic location.

  7. monitoring Nov 18, 2025, 02:45 PM UTC

    We've implemented a workaround which should restore service for most users. Full recovery is ongoing as Cloudflare continues to remediate on their end.

  8. resolved Nov 18, 2025, 03:33 PM UTC

    This issue appears resolved - please restart your Chrome Browser if you are still experiencing issues, or reach out to [email protected].

Read the full incident report →

Major November 10, 2025

Slow sync and website loading

Detected by Pingoru
Nov 10, 2025, 03:54 PM UTC
Resolved
Nov 10, 2025, 06:31 PM UTC
Duration
2h 37m
Affected: Chrome ExtensionKeeping App
Timeline · 5 updates
  1. monitoring Nov 10, 2025, 03:54 PM UTC

    We've identified an issue that caused a slowdown in website performance and ticket syncing. The issue has been resolved and we are monitoring the system as it recovers.

  2. monitoring Nov 10, 2025, 04:08 PM UTC

    We're still seeing slowdowns in app performance and are continuing to investigate

  3. investigating Nov 10, 2025, 04:23 PM UTC

    We're still seeing slowdowns in app performance and are continuing to investigate.

  4. monitoring Nov 10, 2025, 05:52 PM UTC

    A fix has been implemented and we are monitoring the results. Thanks for your patience here!

  5. resolved Nov 10, 2025, 06:31 PM UTC

    This incident has been resolved - please contact [email protected] if you are still experiencing issues.

Read the full incident report →

Minor September 26, 2025

Knowledge Base Button Missing When Replying to a Message For Some Users

Detected by Pingoru
Sep 26, 2025, 01:57 PM UTC
Resolved
Oct 01, 2025, 03:28 PM UTC
Duration
5d 1h
Affected: Chrome Extension
Timeline · 2 updates
  1. identified Sep 26, 2025, 01:57 PM UTC

    We've identified an issue that prevents the "lightning bolt" (Knowledge Base) button from appearing when replying to a Keeping ticket. This is affecting a small subset of users. For now, the workaround is to "pop out" the reply via the button in the upper right corner when composing a reply. This will restore the buttons until we resolve the issue.

  2. resolved Oct 01, 2025, 03:28 PM UTC

    The latest version of the Keeping Chrome Extension resolves this issue. Please update your Chrome Extension if you are experiencing this issue.

Read the full incident report →

Minor September 18, 2025

Keeping customers are having trouble signing in

Detected by Pingoru
Sep 18, 2025, 03:05 PM UTC
Resolved
Sep 18, 2025, 03:59 PM UTC
Duration
54m
Affected: Chrome ExtensionKeeping App
Timeline · 4 updates
  1. investigating Sep 18, 2025, 03:05 PM UTC

    We are currently investigating issues with "Sign in with Google". Our initial investigation would indicate that there is a global outage for Google's OAuth platform.

  2. investigating Sep 18, 2025, 03:14 PM UTC

    We can confirm there there is a global outage of Google's OAuth service ("Sign in with Google"). We are monitoring, there is no current workaround.

  3. monitoring Sep 18, 2025, 03:27 PM UTC

    Google appears to have resolved the issue. We are monitoring.

  4. resolved Sep 18, 2025, 03:59 PM UTC

    This incident has been resolved. We will continue to monitor for any regressions.

Read the full incident report →

Minor September 12, 2025

Sending Errors when Replying to a Ticket in Gmail

Detected by Pingoru
Sep 12, 2025, 01:40 PM UTC
Resolved
Sep 12, 2025, 03:40 PM UTC
Duration
1h 59m
Affected: Chrome ExtensionKeeping App
Timeline · 4 updates
  1. investigating Sep 12, 2025, 01:40 PM UTC

    We are currently investigating sending errors related to our email sending provider, Mailgun. https://status.mailgun.com/

  2. identified Sep 12, 2025, 01:44 PM UTC

    Mailgun has identified the issue and is working on a fix. In the meantime, we recommend responding to Keeping tickets in the Keeping app at https://app.keeping.com/inbox.

  3. monitoring Sep 12, 2025, 02:30 PM UTC

    Mailgun has identified the issue and has implemented a fix. We are monitoring the results.

  4. resolved Sep 12, 2025, 03:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 3, 2025

Sidebar Not Displaying Tickets

Detected by Pingoru
Aug 03, 2025, 02:18 PM UTC
Resolved
Aug 07, 2025, 03:14 PM UTC
Duration
4d
Affected: Chrome Extension
Timeline · 3 updates
  1. identified Aug 03, 2025, 02:18 PM UTC

    Google has made a change to how it filters the Gmail Inbox, preventing Keeping tickets from being displayed in some cases. We've pushed an update to the Chrome Webstore which resolves the issue - it is currently being reviewed. If you are affected by this issue, you may use the Keeping App to access your tickets, or contact [email protected] if you would like instructions to manually update your Chrome Extension. We expect the new Extension to be approved by the Webstore team in the next 48 hours.

  2. monitoring Aug 05, 2025, 12:51 PM UTC

    The Keeping Chrome extension has been updated in the Chrome Webstore. The update should be pushed to you automatically, but you can uninstall and reinstall the Keeping Chrome extension to speed up the process. Please feel free to reach out to [email protected] if you are still experiencing issues after updating your Extension.

  3. resolved Aug 07, 2025, 03:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 31, 2025

Performance Issues with Gmail Sidebar

Detected by Pingoru
Jul 31, 2025, 03:02 PM UTC
Resolved
Jul 31, 2025, 03:34 PM UTC
Duration
31m
Affected: Chrome ExtensionKeeping App
Timeline · 3 updates
  1. investigating Jul 31, 2025, 03:02 PM UTC

    We are currently investigating performance issues with the Keeping Sidebar.

  2. monitoring Jul 31, 2025, 03:19 PM UTC

    A fix has been implemented and we are now monitoring.

  3. resolved Jul 31, 2025, 03:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 12, 2025

Widespread Google Cloud Outage

Detected by Pingoru
Jun 12, 2025, 06:40 PM UTC
Resolved
Jun 12, 2025, 08:56 PM UTC
Duration
2h 15m
Affected: Chrome ExtensionKeeping App
Timeline · 5 updates
  1. investigating Jun 12, 2025, 06:40 PM UTC

    We are investigating issues with signing into the main Keeping application.

  2. identified Jun 12, 2025, 06:47 PM UTC

    Due to a widespread Google Cloud outage, parts of Keeping are temporarily down. We're monitoring closely and will be back to normal as soon as it's resolved. Thank you for your patience!

  3. identified Jun 12, 2025, 07:51 PM UTC

    Google has identified the root cause and is rolling out a fix. We are still experiencing issues with email syncing and login - we'll post another update as the situation develops.

  4. monitoring Jun 12, 2025, 08:24 PM UTC

    Google has fixed the issue, and services are beginning to return to normal. We are continuing to monitor.

  5. resolved Jun 12, 2025, 08:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 13, 2025

Incoming Email Delayed

Detected by Pingoru
Mar 13, 2025, 11:52 AM UTC
Resolved
Mar 13, 2025, 03:02 PM UTC
Duration
3h 9m
Affected: Chrome ExtensionKeeping App
Timeline · 5 updates
  1. investigating Mar 13, 2025, 11:52 AM UTC

    We are investigating an issue with our email backbone provider, MailGun. Incoming email is delayed.

  2. identified Mar 13, 2025, 12:22 PM UTC

    MailGun is not accepting email to incoming.keeping.com. We are working with MailGun to resolve the issue.

  3. identified Mar 13, 2025, 01:13 PM UTC

    The issue has been identified - we are waiting for MailGun to resolve the issue. Only mailboxes connected via forwarding are affected.

  4. monitoring Mar 13, 2025, 02:12 PM UTC

    MailGun has resolved the issues and emails should be flowing again. We are monitoring the fix.

  5. resolved Mar 13, 2025, 03:02 PM UTC

    Starting at approximately 5:05 AM Eastern Daylight Time, our primary email backbone provider, MailGun, experienced an issue with the domain where we receive inbound emails on our customer's behalf. They resolved the issue at approximately 10:05 Eastern Daylight Time.

Read the full incident report →

Minor January 10, 2025

Keeping is experiencing email syncing delays

Detected by Pingoru
Jan 10, 2025, 02:57 PM UTC
Resolved
Jan 10, 2025, 04:46 PM UTC
Duration
1h 49m
Affected: Chrome ExtensionKeeping App
Timeline · 4 updates
  1. investigating Jan 10, 2025, 02:33 PM UTC

    We are currently experiencing delays with email syncing - the team is investigating.

  2. investigating Jan 10, 2025, 02:57 PM UTC

    The issue has been identified, and mitigation is in progress.

  3. investigating Jan 10, 2025, 04:45 PM UTC

    The issue has been resolved - the team will continue to monitor.

  4. resolved Jan 10, 2025, 04:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 7, 2024

Right Sidebar Not Opening for Some Users

Detected by Pingoru
Nov 07, 2024, 10:10 PM UTC
Resolved
Nov 08, 2024, 01:07 PM UTC
Duration
14h 57m
Affected: Chrome Extension
Timeline · 2 updates
  1. identified Nov 07, 2024, 10:10 PM UTC

    Google is rolling out a new version of Gmail that may disrupt the opening of the right sidebar when viewing a Keeping ticket. A fix for this issue is included in version 6.6.3 of the Keeping Chrome extension, which has been submitted to the Chrome Web Store. The update will be automatically pushed to users once approved. For users affected by this issue, please access your tickets via https://app.keeping.com/inbox until the issue is resolved.

  2. resolved Nov 08, 2024, 01:07 PM UTC

    Version 6.6.3 of the Keeping Chrome Extension is now available in the Chrome Web Store and resolves this issue. If your extension hasn’t updated automatically, please follow these instructions to update it manually: https://docs.keeping.com/help/setup/manually-updating-the-extension

Read the full incident report →