Kayako incident
Elevated response times for ticket creation and reply actions
Resolved after 7 hours 46 minutes, affecting Help Center and Agent portal, on June 2, 2026.
The issue causing elevated response times for ticket creation and reply actions has been resolved. Our Infrastructure team has completed the necessary mitigation steps, and we are seeing response times return to expected levels. We will continue to monitor the platform to ensure stability. Thank you for your patience while we worked through this issue.
Affected components
Update timeline
- investigating Jun 02, 2026, 03:41 PM UTC
We are currently investigating reported slowness when creating or replying to tickets.
- investigating Jun 02, 2026, 03:43 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 02, 2026, 08:56 PM UTC
The incident has been resolved, and we are monitoring the situation
- resolved Jun 02, 2026, 11:28 PM UTC
The issue causing elevated response times for ticket creation and reply actions has been resolved. Our Infrastructure team has completed the necessary mitigation steps, and we are seeing response times return to expected levels. We will continue to monitor the platform to ensure stability. Thank you for your patience while we worked through this issue.
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