Kayako incident

Elevated response times for ticket creation and reply actions

Minor Ongoing View vendor source →

Kayako is currently experiencing a minor incident affecting Help Center and Agent portal, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 02, 2026, 03:41 PM UTC
Resolved
Ongoing
Duration
● 2h 22m
Detected by Pingoru
Jun 02, 2026, 03:41 PM UTC

Affected components

Help CenterAgent portal

Update timeline

  1. investigating Jun 02, 2026, 03:41 PM UTC

    We are currently investigating reported slowness when creating or replying to tickets.

  2. investigating Jun 02, 2026, 03:43 PM UTC

    We are continuing to investigate this issue.