Kayako incident

Elevated response times for ticket creation and reply actions

Minor Resolved View vendor source →

Kayako experienced a minor incident on June 2, 2026 affecting Help Center and Agent portal, lasting 7h 46m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2026, 03:41 PM UTC
Resolved
Jun 02, 2026, 11:28 PM UTC
Duration
7h 46m
Detected by Pingoru
Jun 02, 2026, 03:41 PM UTC

Affected components

Help CenterAgent portal

Update timeline

  1. investigating Jun 02, 2026, 03:41 PM UTC

    We are currently investigating reported slowness when creating or replying to tickets.

  2. investigating Jun 02, 2026, 03:43 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 02, 2026, 08:56 PM UTC

    The incident has been resolved, and we are monitoring the situation

  4. resolved Jun 02, 2026, 11:28 PM UTC

    The issue causing elevated response times for ticket creation and reply actions has been resolved. Our Infrastructure team has completed the necessary mitigation steps, and we are seeing response times return to expected levels. We will continue to monitor the platform to ensure stability. Thank you for your patience while we worked through this issue.