Kayako incident
Kayako Service Disruption – Platform-Wide API and UI Failures
Major Vendor's status page →
Ongoing since 09:47 PM UTC, affecting Help Center and Agent portal.
A fix has been implemented and we are monitoring the results.
Affected components
Help CenterAgent portal
Update timeline
- investigating Oct 27, 2026, 09:47 PM UTC
We are currently experiencing a platform-wide issue affecting Kayako services, resulting in failed API requests and disrupted functionality across multiple brands; our team is actively investigating the root cause.
- monitoring Oct 27, 2026, 10:45 PM UTC
A fix has been implemented and we are monitoring the results.
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