Kandji incident

Intermittent Loading Issues on US and EU Tenants

Major Resolved View vendor source →

Kandji experienced a major incident on May 27, 2025 affecting Web App, lasting 5h 51m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2025, 01:51 PM UTC
Resolved
May 27, 2025, 07:43 PM UTC
Duration
5h 51m
Detected by Pingoru
May 27, 2025, 01:51 PM UTC

Affected components

Web App

Update timeline

  1. investigating May 27, 2025, 01:51 PM UTC

    We are investigating a reported issue with loading both US and EU tenants. We will post an update as more information becomes available.

  2. identified May 27, 2025, 03:11 PM UTC

    The issue has been identified and a fix is being implemented. Customers may continue to experience intermittent issues with access to the Kandji Web App. We will post an update as soon as additional information is available.

  3. monitoring May 27, 2025, 04:56 PM UTC

    Tenant access is now stable across both US and EU tenants, and we are continuing to monitor. We will post an update as soon as we can confirm the issue has been fully resolved.

  4. resolved May 27, 2025, 07:43 PM UTC

    This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.