Kandji experienced a minor incident on December 15, 2021 affecting Web App and macOS Agent, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 15, 2021, 04:02 PM UTC
We are investigating a reported issue with Login that may be related to AWS. This may result in a blank page when logging in for some customers. We will post an update as more information becomes available.
- identified Dec 15, 2021, 04:14 PM UTC
The issue has been identified and a fix is being implemented. Customers may continue to experience some slow login functionality. We will post an update as soon as additional information is available.
- monitoring Dec 15, 2021, 04:34 PM UTC
A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
- resolved Dec 15, 2021, 04:54 PM UTC
This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.