Kandji incident

Reported issues with authentication

Major Resolved View vendor source →

Kandji experienced a major incident on July 28, 2022 affecting Web App, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2022, 05:38 PM UTC
Resolved
Jul 28, 2022, 06:29 PM UTC
Duration
50m
Detected by Pingoru
Jul 28, 2022, 05:38 PM UTC

Affected components

Web App

Update timeline

  1. investigating Jul 28, 2022, 05:38 PM UTC

    We are investigating reported issues with authentication to the Kandji Web App. We will post an update as more information becomes available.

  2. monitoring Jul 28, 2022, 06:01 PM UTC

    We have identified the cause of the reported authentication issues. These issues were caused by a disruption with our 3rd party authentication provider, Auth0, which had a disruption in their US-3 region where Kandji’s account is hosted. We will post an update as soon as we can confirm the issue has been fully resolved.

  3. resolved Jul 28, 2022, 06:29 PM UTC

    This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.