Kandji experienced a minor incident on August 24, 2022 affecting MDM Services, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 24, 2022, 08:25 PM UTC
We are investigating a reported issue with device enrollment. We will post an update as more information becomes available.
- investigating Aug 24, 2022, 09:03 PM UTC
We are continuing to investigate this issue.
- identified Aug 24, 2022, 09:15 PM UTC
The issue has been identified and a fix is being implemented. Customers may continue to experience impacted functionality. We will post an update as soon as additional information is available.
- monitoring Aug 24, 2022, 09:37 PM UTC
A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
- resolved Aug 24, 2022, 10:53 PM UTC
This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.