Kandji experienced a major incident on October 30, 2023 affecting User Authentication, lasting 1h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 30, 2023, 08:19 PM UTC
We are investigating a reported issue with third-party user authentication services. This may result in the inability to sign in for some customers. We will post an update as more information becomes available.
- investigating Oct 30, 2023, 08:20 PM UTC
We are continuing to investigate this issue.
- investigating Oct 30, 2023, 08:36 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 30, 2023, 08:48 PM UTC
Third-party user authentication services are reportedly operational and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
- resolved Oct 30, 2023, 10:05 PM UTC
This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.