Kandji incident

Chat-based support currently experiencing issues

Minor Resolved View vendor source →

Kandji experienced a minor incident on November 3, 2023, lasting 4h 8m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2023, 10:03 AM UTC
Resolved
Nov 03, 2023, 02:11 PM UTC
Duration
4h 8m
Detected by Pingoru
Nov 03, 2023, 10:03 AM UTC

Update timeline

  1. investigating Nov 03, 2023, 10:03 AM UTC

    We are investigating a reported issue with chat-based support. This may result in the inability to conduct support via chat for some customers. We will post an update as more information becomes available. Please email [email protected] for support if you are experiencing issues with chat.

  2. investigating Nov 03, 2023, 10:05 AM UTC

    We are continuing to investigate this issue.

  3. identified Nov 03, 2023, 10:23 AM UTC

    We have identified the issue with our service provider. Please follow this link for direct updates on the service. https://status.freshchat.com/incident/402154

  4. monitoring Nov 03, 2023, 01:04 PM UTC

    A fix has been implemented, and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

  5. resolved Nov 03, 2023, 02:11 PM UTC

    This incident has been resolved. If you continue to experience problems with chat in the Kandji Web App, please open a ticket in the support portal at https://support.kandji.io.