Kandji experienced a major incident on November 9, 2023, lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 09, 2023, 01:59 AM UTC
We are currently investigating an issue where the chat bubble is not available in the Kandji admin interface. Email and portal access continue to be available, as per normal.
- identified Nov 09, 2023, 02:13 AM UTC
Our third-party service provider is currently undergoing maintenance. As such, you may experience intermittent access to chat support during this window. Maintenance is expected to be completed at 02:30am UTC.
- monitoring Nov 09, 2023, 02:36 AM UTC
The third-party maintenance window is now complete, and chat support is operational.
- resolved Nov 09, 2023, 03:38 AM UTC
Chat support has been stable since the closure of the third-party maintenance window. This incident is now resolved.