Kandji experienced a minor incident on November 14, 2024 affecting Web App and macOS Agent and 1 more component, lasting 3h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Web AppmacOS AgentMDM Services
Update timeline
- investigating Nov 14, 2024, 05:23 PM UTC
We are investigating a reported issue with device enrollments and slowness in the Kandji web app for some customers. We will post an update as more information becomes available.
- monitoring Nov 14, 2024, 07:13 PM UTC
A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
- resolved Nov 14, 2024, 09:21 PM UTC
This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.