Kandji experienced a major incident on April 14, 2025 affecting Web App and macOS Agent and 1 more component, lasting 5h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Web AppmacOS AgentMDM Services
Update timeline
- investigating Apr 14, 2025, 02:36 PM UTC
We are investigating a reported issue with intermittent loading of the Kandji Web App in US and EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.
- investigating Apr 14, 2025, 04:32 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 14, 2025, 06:24 PM UTC
A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
- resolved Apr 14, 2025, 08:08 PM UTC
This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.