Kami Outage History
Kami is up right nowPingoru has recorded 50 incidents for Kami: 12 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 287 of 720 (40%) |
| May 2026 | 1 | 72 of 744 (10%) |
| June 2026 | 1 | 23 of 720 (3%) |
| July 2026 | 2 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 1 | 28 of 518 (5%) |
Incidents, newest first
Minor October 7, 2026 Google Authorization/Integration 1d 3h Google Drive, Google Apps Docs, Google Classroom
Started Oct 07, 2026, 08:05 PM UTC· resolved Oct 08, 2026, 11:48 PM UTC
- identified Oct 07, 2026, 08:05 PM UTC
We have identified an incident affecting the Kami App's Google Drive and authorization integration, which may affect you when using Google exports, Google Classroom turn-in, and Google login. We appreciate your patience; we are actively working on it, and I apologize for the inconvenience to your classwork in the meantime.
- monitoring Oct 08, 2026, 01:58 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 08, 2026, 02:01 PM UTC
We have implemented mitigations to address these issues and are monitoring the situation. We will continue to update this issue as needed. Please contact Kami Support if you continue to experience any impact related to this incident.
- monitoring Oct 08, 2026, 02:07 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 08, 2026, 02:08 PM UTC
We have implemented mitigations to address these issues and are monitoring the situation. We will continue to update this issue as needed. Please contact Kami Support if you continue to experience any impact related to this incident.
- resolved Oct 08, 2026, 11:48 PM UTC
This incident has been resolved.
Minor September 16, 2026 Google Drive Error 1h 5m Uploads, Google Drive, Google Apps Docs, Google Classroom
Started Sep 16, 2026, 02:38 PM UTC· resolved Sep 16, 2026, 03:43 PM UTC
- identified Sep 16, 2026, 02:38 PM UTC
The Kami team is aware of the current Google Drive Error that is showing when attempting to work in Kami. We are actively investigating and should have a resolution soon. Thank you so much for your patience. Please try refreshing your Kami page, or logging out and logging back in. If you continue to see the error, please reach out to [email protected]
- identified Sep 16, 2026, 02:38 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 16, 2026, 03:00 PM UTC
Thank you for your patience while our team investigated the Google Drive error reported earlier. We’re happy to share that the issue now appears to be resolved, and customers are reporting that they’re able to access Google Drive resources in Kami as expected. If you’re still seeing the error, please refresh your current page or log out and back in to your Kami account. If the issue continues after trying those steps, please let us know so our team can investigate further. You can contact us at [email protected] We apologize for the disruption and appreciate your patience while this was being resolved. You can view the latest incident updates on our status page - https://status.kamihq.com/
- resolved Sep 16, 2026, 03:43 PM UTC
The Google Drive Error incident has been fully resolved. If you are still seeing this error, please reach out to [email protected] Thank you for your patience and understanding!
Notice July 31, 2026 Test - Testing the Outage Process 6m API
Started Jul 31, 2026, 04:26 PM UTC· resolved Jul 31, 2026, 04:32 PM UTC
- investigating Jul 31, 2026, 04:26 PM UTC
Test
- identified Jul 31, 2026, 04:28 PM UTC
Test - Issue Identified
- monitoring Jul 31, 2026, 04:31 PM UTC
Test - A fix has been found and issue should be resolved within XYZ time
- resolved Jul 31, 2026, 04:32 PM UTC
Test - The incident is resolved
Notice July 30, 2026 Testing - This is only a test. There is no current incident. This test will be removed shortly. 14m API
Started Jul 30, 2026, 02:56 PM UTC· resolved Jul 30, 2026, 03:11 PM UTC
- investigating Jul 30, 2026, 02:56 PM UTC
Testing - This is only a test. There is no current incident. This test will be removed shortly.
- identified Jul 30, 2026, 03:04 PM UTC
Test - "we've identified the issue"
- resolved Jul 30, 2026, 03:11 PM UTC
Test - "the issue is resolved"
Notice June 4, 2026 LTI Error in Canvas 22h 41m Kami Canvas Integration
Started Jun 04, 2026, 04:11 PM UTC· resolved Jun 05, 2026, 02:52 PM UTC
- investigating Jun 04, 2026, 04:11 PM UTC
We are currently aware of an error that customers are receiving about their LTI Consumer Key. Our team is investigating. In the mean time, please try uninstalling and reinstalling, or updating to the latest version, of the Kami Extension. If you have questions or concerns, please email us directly at [email protected]
- resolved Jun 05, 2026, 02:52 PM UTC
Our team has identified and resolved the issue affecting some users opening Kami assignments in Canvas SpeedGrader. Users should now be able to access and grade submissions as expected. If you continue to experience any issues, please contact us at [email protected] with details about your course, assignment, and browser so our team can assist further. Thank you for your patience while we worked to resolve this issue.
Minor May 8, 2026 Kami/Canvas Integration- Advisory 3d Kami Canvas Integration
Started May 08, 2026, 04:28 AM UTC· resolved May 11, 2026, 04:43 AM UTC
- investigating May 08, 2026, 04:28 AM UTC
We have identified that some Kami users are experiencing degraded performance when accessing Canvas, particularly when assigning or submitting assignments. Note: Kami’s core functionality remains operational and unaffected. The issues are localized to the integration points with the Canvas platform. If you experience persistent errors within the Canvas interface, please contact your institutional Canvas support team. Following recent security incidents reported by Canvas, and in line with their current recommendations, Kami advises all Canvas customers to follow these security best practices. Ensure Multi-Factor Authentication is enabled on all privileged and administrative accounts, review administrative permissions and user access levels, proactively rotate API tokens or developer keys where applicable, and limit external domain sharing for Google Drive and Microsoft OneDrive to prevent unauthorized data exposure. For the latest technical details and real-time updates on Canvas service health, please visit the official status page: https://status.instructure.com/
- investigating May 08, 2026, 04:55 AM UTC
We have identified that some Kami users are experiencing degraded performance when accessing Canvas, particularly when assigning or submitting assignments. Kami’s core functionality remains operational and unaffected. The issues are localized to the integration points with the Canvas platform. If you experience persistent errors within the Canvas interface, please contact your institutional Canvas support team. Following a recent security incident reported by Canvas, and in line with their current recommendations, Kami advises all Canvas customers to follow these security best practices. Ensure Multi-Factor Authentication is enabled on all privileged and administrative accounts, review administrative permissions and user access levels, proactively rotate API tokens or developer keys where applicable, and limit external domain sharing for Google Drive and Microsoft OneDrive to prevent unauthorized data exposure. For the latest updates on Canvas service health, please visit the official status page: https://status.instructure.com/
- investigating May 11, 2026, 04:43 AM UTC
The canvas issue has been resolved.
- resolved May 11, 2026, 04:43 AM UTC
This incident has been resolved.
Minor April 17, 2026 Kami Website Down (Tablet, Chrome) 3h 31m Kami Frontend
Started Apr 17, 2026, 04:21 PM UTC· resolved Apr 17, 2026, 07:53 PM UTC
- investigating Apr 17, 2026, 04:21 PM UTC
We apologize but our website host, Cloudflare, is down. This is causing the www.kamiapp.com website to be down as well. You can still access Kami through your browser extension. If you are using a tablet or device that does not allow for the extension, we apologize. You can view Cloudflare's status page here - https://www.cloudflarestatus.com/. Once they resolve the issue on their end, you will regain access to Kami through the website. Please email us at [email protected] for any other questions!
- monitoring Apr 17, 2026, 04:46 PM UTC
We apologize but our website host, Cloudflare, is down. This is causing the www.kamiapp.com website to be down as well. You can still access Kami through your browser extension. If you are using a tablet or device that does not allow for the extension, we apologize. You can view Cloudflare's status page here - https://www.cloudflarestatus.com/. Once they resolve the issue on their end, you will regain access to Kami through the website. Please email us at [email protected] for any other questions!
- resolved Apr 17, 2026, 07:53 PM UTC
We experienced a DNS and domain issue today caused by an external vendor change, which impacted access to our website and caused intermittent inbound email delivery. The website was unavailable between approximately 9:45 AM CT and 1:50 PM CT, and inbound email delivery may have been intermittent for up to four hours during that time. The issue has now been fully resolved, and all systems are operating normally. We sincerely apologize for the disruption and appreciate your patience while we worked to restore service.
Notice April 16, 2026 Grade with Kami Feature - Known Issue 11d 22h Google Drive, Google Classroom
Started Apr 16, 2026, 03:52 PM UTC· resolved Apr 28, 2026, 02:27 PM UTC
- identified Apr 16, 2026, 03:52 PM UTC
We’re aware of an issue affecting the Grade with Kami and Open with Kami features for some users. Our engineers are actively working on a fix, and we expect a resolution soon. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue. For any other issues, please email us at [email protected]
- monitoring Apr 17, 2026, 02:44 PM UTC
We’ve identified the issue affecting the Grade with Kami and Open with Kami features and have released a fix. The update is currently rolling out, which may take some time to reach all users. We appreciate your patience, and once the rollout is complete, this issue should no longer occur. Please email us at [email protected] with questions!
- identified Apr 17, 2026, 02:45 PM UTC
We’ve identified the issue affecting the Grade with Kami and Open with Kami features and have released a fix. The update is currently rolling out, which may take some time to reach all users. We appreciate your patience, and once the rollout is complete, this issue should no longer occur. Please email us at [email protected] with questions!
- monitoring Apr 17, 2026, 02:47 PM UTC
We’ve identified the issue affecting the Grade with Kami and Open with Kami features and have released a fix. The update is currently rolling out, which may take some time to reach all users. We appreciate your patience, and once the rollout is complete, this issue should no longer occur. Please email us at [email protected] with questions!
- monitoring Apr 24, 2026, 04:22 PM UTC
We’ve identified the issue affecting the Grade with Kami and Open with Kami features and have released a fix. The update is currently rolling out, and we’ve received reports that the issue is resolved for users on the latest version of the Kami extension. If you’re still experiencing issues, we recommend uninstalling and reinstalling the Kami extension to ensure you have the most recent version. If the problem persists after updating, please reach out to us at [email protected] and our team will be happy to assist.
- resolved Apr 28, 2026, 02:27 PM UTC
We're happy to share that the issue with Grade with Kami has now been resolved. To make sure everything is working properly on your end, please update your Kami extension: For Google Chrome: https://help.kamiapp.com/en/articles/14479097-upgrading-the-kami-google-chrome-extension For Microsoft Edge: https://help.kamiapp.com/en/articles/14479664-upgrading-the-kami-microsoft-edge-extension If updating doesn’t resolve the issue, we recommend fully uninstalling and then reinstalling the extension, as this will ensure you’re on the latest version. If you’re still experiencing any problems after that, please reach out and let us know at [email protected]. We’re happy to take another look. Thanks again for sticking with us through this!
Notice April 8, 2026 Kami Not Loading in Class View 19m API, Kami Canvas Integration
Started Apr 08, 2026, 07:19 PM UTC· resolved Apr 08, 2026, 07:38 PM UTC
- investigating Apr 08, 2026, 07:19 PM UTC
Our team is aware that there is an issue with loading Class View at this time. A fix has been deployed, please refresh your Kami page at this time. We appreciate your patience and understanding. For further questions, please email us at [email protected]. Thank you!
- monitoring Apr 08, 2026, 07:26 PM UTC
Our team is aware that there is an issue with loading Class View at this time. A fix has been deployed, please refresh your Kami page at this time. We appreciate your patience and understanding. For further questions, please email us at [email protected]. Thank you!
- resolved Apr 08, 2026, 07:38 PM UTC
Our team has identified and resolved the Class View issue, along with other LMS authentication issues. If you're still experiencing any trouble, please reach out to us at [email protected]!
Notice March 19, 2026 Kami Outage 7h 25m API
Started Mar 19, 2026, 01:40 PM UTC· resolved Mar 19, 2026, 09:05 PM UTC
- monitoring Mar 19, 2026, 02:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 19, 2026, 09:05 PM UTC
Our team has discovered and resolved the outage concern. For any questions, please email [email protected]
Minor January 20, 2026 Kami AI issuse 3h 51m Kami Frontend
Started Jan 20, 2026, 11:07 PM UTC· resolved Jan 21, 2026, 02:58 AM UTC
- investigating Jan 20, 2026, 11:07 PM UTC
Kami is currently experiencing a service degradation affecting our AI-powered features, including Understanding Tools, Question Generation, and AI-assisted Feedback. Our engineering team is actively investigating the issue and working toward a resolution. We apologize for the inconvenience and will provide further updates as more information becomes available. If you have urgent questions, please reach out to us at [email protected].
- resolved Jan 21, 2026, 02:58 AM UTC
Our engineering team has rectified the issue affecting our AI features. The Understanding tools, Question generation, and AI-assisted feedback are now running normally. If you are still experiencing any issues with these tools, please refresh your page or contact us at [email protected]. Thank you for your patience!
Major January 5, 2026 Google Authorization Error 3d 23h Google Drive, Google Apps Docs, Google Classroom, Kami Frontend and 1 more
Started Jan 05, 2026, 05:05 PM UTC· resolved Jan 09, 2026, 04:42 PM UTC
- identified Jan 05, 2026, 05:05 PM UTC
Kami is aware of the current Google Authentication error when accessing documents. The engineering team has prioritised investigating the cause of the Google Authentication problems you are experiencing as either a teacher or a student. We apologize for any inconvenience this has caused, but rest assured, we are working diligently on resolving this issue and appreciate your patience and understanding. Please reach out to [email protected] with any questions.
- identified Jan 05, 2026, 05:19 PM UTC
Kami is aware of the current Google Authentication error when accessing documents. The engineering team has prioritised investigating the cause of the Google Authentication problems you are experiencing as either a teacher or a student. We apologize for any inconvenience this has caused, but rest assured, we are working diligently on resolving this issue and appreciate your patience and understanding. Please reach out to [email protected] with any questions.
- identified Jan 05, 2026, 05:23 PM UTC
Kami is aware of the current Google Authentication error when accessing documents. The engineering team has identified a problem with the Kami scopes. To assist, please have your IT teams visit this link and follow the instructions: https://help.kamiapp.com/en/articles/8043919-third-party-app-access-controls We apologize for any inconvenience this has caused. Rest assured, we are working diligently to resolve the issue and appreciate your patience and understanding. Please reach out to [email protected] with any questions.
- monitoring Jan 08, 2026, 02:28 AM UTC
Kami’s engineering team has identified the problems resulting in the Google Authorization error. A resolution has been applied to resolve the US-only IP rules in the Google Context-aware system. Kami will continue to monitor. If problems still persist, please contact [email protected]
- resolved Jan 09, 2026, 04:42 PM UTC
This incident has been resolved.
Notice October 20, 2025 Ongoing AWS Outage: No Kami Impact. 7h 57m
Started Oct 20, 2025, 04:06 PM UTC· resolved Oct 21, 2025, 12:04 AM UTC
- monitoring Oct 20, 2025, 04:06 PM UTC
We're aware of the ongoing AWS Outage, but do not worry! Kami is unnaffected, and were still live, working and ready to help you learn. If you do run into any issues, please reach out to "[email protected]", and our amazing Customer Support Team will be happy to help get things back up and running. The Kami Customer Success Team.
- monitoring Oct 20, 2025, 07:28 PM UTC
We're aware of the ongoing AWS Outage, but do not worry! Kami is unnaffected, and we're still live, working and ready to help you learn. If you do run into any issues, please reach out to "[email protected]", and our amazing Customer Support Team will be happy to help get things back up and running. The Kami Customer Success Team.
- resolved Oct 21, 2025, 12:04 AM UTC
The AWS Outage has been resolved.
Minor September 4, 2025 Kami API Downtime 32m API, Uploads, Kami Frontend
Started Sep 04, 2025, 01:41 AM UTC· resolved Sep 04, 2025, 02:13 AM UTC
- investigating Sep 04, 2025, 01:41 AM UTC
We are aware that Kami is currently experiencing slow loading times with loading and saving documents, and some users are experiencing connection issues (Kami appearing offline). Our Engineers are investigating the issue now, and we'll update you once we know more.
- resolved Sep 04, 2025, 02:13 AM UTC
This incident has been resolved.
Major June 12, 2025 Kami Outage: Google Cloud Downtime 2h 25m Google Drive, Google Apps Docs, Google Classroom, Kami Frontend
Started Jun 12, 2025, 06:57 PM UTC· resolved Jun 12, 2025, 09:23 PM UTC
- investigating Jun 12, 2025, 06:57 PM UTC
Due to an ongoing Google Cloud Outage: https://status.cloud.google.com/ we are currently experiencing degraded performance from certain features within Kami. Loading Files from Google Drive Updating Kami Share Link Sharing Settings for Drive files. Kami AI Tools Kami Companion Beta tools. We're currently investigating the issues and seeing if there is anything we can do to restore functionality. We'll keep you updated on any progress, and if you have questions or concerns, please reach out via "[email protected]". Thank you for your patience and understanding, and best wishes! The Kami Customer Success Team
- monitoring Jun 12, 2025, 08:29 PM UTC
We've identified that this issue has been caused by a Global Outage that has affected Multiple Services. It has been reported that the issue has been resolved externally, and we're starting to see performance return, however, we're continuing to monitor until we have confirmed all our features are back up and running. If you are still experiencing any issues, please reach out via [email protected], and we'll be happy to look into it further. Thank you again for your patience, and best wishes! The Kami Customer Success Team.
- monitoring Jun 12, 2025, 09:21 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 12, 2025, 09:23 PM UTC
We've now confirmed the affected components are back up and running, and the incident is now resolved.
Major May 19, 2025 Microsoft Teams: Unable to interact with onpage button. 1d 20h Kami Microsoft Integration
Started May 19, 2025, 05:14 AM UTC· resolved May 21, 2025, 01:21 AM UTC
- identified May 19, 2025, 05:14 AM UTC
We've identified an issue with our Microsoft Teams Integration. The "Kami Button" under "Apps" in the Microsoft Teams Integration does not function when clicked by a teacher viewing the student Submissions. This is affecting both the Teams App, and Teams with Browsers We have escalated the issue to Microsoft and are working with them on a fix, which we hope to have out this week. You are still able to view the student work and access Class-View via clicking the "Take Action in Student View" button, and then clicking the Kami Button there. We completely understand the frustration that this has caused, and are working to get things up and running again as soon as possible. If you do have any questions or concerns about this, please reach out to [email protected], and we'll be happy to help. Thank you for your patience and understanding, and best wishes. The Kami Customer Success Team.
- identified May 19, 2025, 06:13 AM UTC
We've identified an issue with our Microsoft Teams Integration. The "Kami Button" under "Apps" in the Microsoft Teams Assignment page does not function. This is affecting both the Teams App, and Teams with Browsers. You are still able to view the student work and access Class-View via clicking the "Take Action in Student View" button, and then clicking the Kami Button there.
- resolved May 21, 2025, 01:21 AM UTC
We are resolving the incident as we have confirmation a fix is on the way, and will update affected users once that has been released
Minor December 19, 2024 Kami: Reported Latency and Slow Loading 1h 4m
Started Dec 19, 2024, 03:33 PM UTC· resolved Dec 19, 2024, 04:37 PM UTC
- investigating Dec 19, 2024, 03:33 PM UTC
We are aware that several Kami users are reporting Kami running incredibly slowly, and struggling to load and view files. Our Developers have been notified and are looking into the cause now. As soon as we have an update on what's caused this, and any potential fixes, we will let you know. Thanks for your patience while we figure this out! The Kami Customer Success Team,
- monitoring Dec 19, 2024, 03:48 PM UTC
We've now made a couple of changes on the backend that should have mitigated the issue. If you are still experiencing any issues, please reach out via [email protected], and we'll be more than happy to help! Thanks again for your patience while we've figured this out, and best wishes! The Kami Customer Success Team.
- resolved Dec 19, 2024, 04:37 PM UTC
This incident has been resolved.
Minor November 13, 2024 Kami Slowdown Issues with loading/saving work 40m API, Uploads, Google Drive, Google Apps Docs and 5 more
Started Nov 13, 2024, 03:16 PM UTC· resolved Nov 13, 2024, 03:57 PM UTC
- investigating Nov 13, 2024, 03:17 PM UTC
We are aware that Kami is currently experiencing reduced performance when it comes to loading files, saving annotations, and exporting documents out of Kami. All tools and features are still working, but slower than expected. Annotations will also save eventually, but please stay on the page until you see the “all changes saved” message. Our developers are aware of the issue and are investigating the cause now. As soon as we have more information, we will update everyone ASAP. Thank you for your patience and understanding while we figure this out! The Kami Customer Success Team
- identified Nov 13, 2024, 03:25 PM UTC
We've identified the change that has caused these performance issues and are working on a fix for the issue now. All tools and features are still working, but slower than expected. Annotations will also save eventually, but please stay on the page until you see the “all changes saved” message. We are still monitoring Kami's performance for any changes as we We'll keep you updated on the progress of that fix, and are doing all we can to get this back up and running for you. Thank you for your patience and understanding while we figure this out! The Kami Customer Success Team
- monitoring Nov 13, 2024, 03:42 PM UTC
We've now rolled back the change that we believe was responsible for the performance issues in Kami. Everything looks to be back up and running smoothly, however, we'll keep monitoring to make sure everything is working as expected. If there are still any issues please reach out via [email protected], and we'll be happy to help! Thanks again for your patience and understanding, and best wishes! The Kami Customer Success Team.
- resolved Nov 13, 2024, 03:57 PM UTC
This incident has been resolved.