Kami Outage History

Kami is up right now

Kami had 19 outages in the last 2 years totaling 530h 53m of downtime — averaging 0.8 incidents per month.

There were 19 Kami outages since September 25, 2024 totaling 530h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.kamihq.com

Minor September 16, 2026

Google Drive Error

Detected by Pingoru
Sep 16, 2026, 02:38 PM UTC
Resolved
Sep 16, 2026, 03:43 PM UTC
Duration
1h 5m
Affected: UploadsGoogle DriveGoogle Apps DocsGoogle Classroom
Timeline · 4 updates
  1. identified Sep 16, 2026, 02:38 PM UTC

    The Kami team is aware of the current Google Drive Error that is showing when attempting to work in Kami. We are actively investigating and should have a resolution soon. Thank you so much for your patience. Please try refreshing your Kami page, or logging out and logging back in. If you continue to see the error, please reach out to [email protected]

  2. identified Sep 16, 2026, 02:38 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Sep 16, 2026, 03:00 PM UTC

    Thank you for your patience while our team investigated the Google Drive error reported earlier. We’re happy to share that the issue now appears to be resolved, and customers are reporting that they’re able to access Google Drive resources in Kami as expected. If you’re still seeing the error, please refresh your current page or log out and back in to your Kami account. If the issue continues after trying those steps, please let us know so our team can investigate further. You can contact us at [email protected] We apologize for the disruption and appreciate your patience while this was being resolved. You can view the latest incident updates on our status page - https://status.kamihq.com/

  4. resolved Sep 16, 2026, 03:43 PM UTC

    The Google Drive Error incident has been fully resolved. If you are still seeing this error, please reach out to [email protected] Thank you for your patience and understanding!

Read the full incident report →

Notice July 31, 2026

Test - Testing the Outage Process

Detected by Pingoru
Jul 31, 2026, 04:26 PM UTC
Resolved
Jul 31, 2026, 04:32 PM UTC
Duration
6m
Affected: API
Timeline · 4 updates
  1. investigating Jul 31, 2026, 04:26 PM UTC

    Test

  2. identified Jul 31, 2026, 04:28 PM UTC

    Test - Issue Identified

  3. monitoring Jul 31, 2026, 04:31 PM UTC

    Test - A fix has been found and issue should be resolved within XYZ time

  4. resolved Jul 31, 2026, 04:32 PM UTC

    Test - The incident is resolved

Read the full incident report →

Notice July 30, 2026

Testing - This is only a test. There is no current incident. This test will be removed shortly.

Detected by Pingoru
Jul 30, 2026, 02:56 PM UTC
Resolved
Jul 30, 2026, 03:11 PM UTC
Duration
14m
Affected: API
Timeline · 3 updates
  1. investigating Jul 30, 2026, 02:56 PM UTC

    Testing - This is only a test. There is no current incident. This test will be removed shortly.

  2. identified Jul 30, 2026, 03:04 PM UTC

    Test - "we've identified the issue"

  3. resolved Jul 30, 2026, 03:11 PM UTC

    Test - "the issue is resolved"

Read the full incident report →

Notice June 4, 2026

LTI Error in Canvas

Detected by Pingoru
Jun 04, 2026, 04:11 PM UTC
Resolved
Jun 05, 2026, 02:52 PM UTC
Duration
22h 41m
Affected: Kami Canvas Integration
Timeline · 2 updates
  1. investigating Jun 04, 2026, 04:11 PM UTC

    We are currently aware of an error that customers are receiving about their LTI Consumer Key. Our team is investigating. In the mean time, please try uninstalling and reinstalling, or updating to the latest version, of the Kami Extension. If you have questions or concerns, please email us directly at [email protected]

  2. resolved Jun 05, 2026, 02:52 PM UTC

    Our team has identified and resolved the issue affecting some users opening Kami assignments in Canvas SpeedGrader. Users should now be able to access and grade submissions as expected. If you continue to experience any issues, please contact us at [email protected] with details about your course, assignment, and browser so our team can assist further. Thank you for your patience while we worked to resolve this issue.

Read the full incident report →

Minor April 17, 2026

Kami Website Down (Tablet, Chrome)

Detected by Pingoru
Apr 17, 2026, 04:21 PM UTC
Resolved
Apr 17, 2026, 07:53 PM UTC
Duration
3h 31m
Affected: Kami Frontend
Timeline · 3 updates
  1. investigating Apr 17, 2026, 04:21 PM UTC

    We apologize but our website host, Cloudflare, is down. This is causing the www.kamiapp.com website to be down as well. You can still access Kami through your browser extension. If you are using a tablet or device that does not allow for the extension, we apologize. You can view Cloudflare's status page here - https://www.cloudflarestatus.com/. Once they resolve the issue on their end, you will regain access to Kami through the website. Please email us at [email protected] for any other questions!

  2. monitoring Apr 17, 2026, 04:46 PM UTC

    We apologize but our website host, Cloudflare, is down. This is causing the www.kamiapp.com website to be down as well. You can still access Kami through your browser extension. If you are using a tablet or device that does not allow for the extension, we apologize. You can view Cloudflare's status page here - https://www.cloudflarestatus.com/. Once they resolve the issue on their end, you will regain access to Kami through the website. Please email us at [email protected] for any other questions!

  3. resolved Apr 17, 2026, 07:53 PM UTC

    We experienced a DNS and domain issue today caused by an external vendor change, which impacted access to our website and caused intermittent inbound email delivery. The website was unavailable between approximately 9:45 AM CT and 1:50 PM CT, and inbound email delivery may have been intermittent for up to four hours during that time. The issue has now been fully resolved, and all systems are operating normally. We sincerely apologize for the disruption and appreciate your patience while we worked to restore service.

Read the full incident report →

Notice April 8, 2026

Kami Not Loading in Class View

Detected by Pingoru
Apr 08, 2026, 07:19 PM UTC
Resolved
Apr 08, 2026, 07:38 PM UTC
Duration
19m
Affected: APIKami Canvas Integration
Timeline · 3 updates
  1. investigating Apr 08, 2026, 07:19 PM UTC

    Our team is aware that there is an issue with loading Class View at this time. A fix has been deployed, please refresh your Kami page at this time. We appreciate your patience and understanding. For further questions, please email us at [email protected]. Thank you!

  2. monitoring Apr 08, 2026, 07:26 PM UTC

    Our team is aware that there is an issue with loading Class View at this time. A fix has been deployed, please refresh your Kami page at this time. We appreciate your patience and understanding. For further questions, please email us at [email protected]. Thank you!

  3. resolved Apr 08, 2026, 07:38 PM UTC

    Our team has identified and resolved the Class View issue, along with other LMS authentication issues. If you're still experiencing any trouble, please reach out to us at [email protected]!

Read the full incident report →

Notice March 19, 2026

Kami Outage

Detected by Pingoru
Mar 19, 2026, 01:40 PM UTC
Resolved
Mar 19, 2026, 09:05 PM UTC
Duration
7h 25m
Affected: API
Timeline · 2 updates
  1. monitoring Mar 19, 2026, 02:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. resolved Mar 19, 2026, 09:05 PM UTC

    Our team has discovered and resolved the outage concern. For any questions, please email [email protected]

Read the full incident report →

Minor January 20, 2026

Kami AI issuse

Detected by Pingoru
Jan 20, 2026, 11:07 PM UTC
Resolved
Jan 21, 2026, 02:58 AM UTC
Duration
3h 51m
Affected: Kami Frontend
Timeline · 2 updates
  1. investigating Jan 20, 2026, 11:07 PM UTC

    Kami is currently experiencing a service degradation affecting our AI-powered features, including Understanding Tools, Question Generation, and AI-assisted Feedback. Our engineering team is actively investigating the issue and working toward a resolution. We apologize for the inconvenience and will provide further updates as more information becomes available. If you have urgent questions, please reach out to us at [email protected].

  2. resolved Jan 21, 2026, 02:58 AM UTC

    Our engineering team has rectified the issue affecting our AI features. The Understanding tools, Question generation, and AI-assisted feedback are now running normally. If you are still experiencing any issues with these tools, please refresh your page or contact us at [email protected]. Thank you for your patience!

Read the full incident report →

Major January 5, 2026

Google Authorization Error

Detected by Pingoru
Jan 05, 2026, 05:19 PM UTC
Resolved
Jan 09, 2026, 04:42 PM UTC
Duration
3d 23h
Affected: Google DriveGoogle Apps DocsGoogle ClassroomKami FrontendKami Schoology Integration
Timeline · 5 updates
  1. identified Jan 05, 2026, 05:05 PM UTC

    Kami is aware of the current Google Authentication error when accessing documents. The engineering team has prioritised investigating the cause of the Google Authentication problems you are experiencing as either a teacher or a student. We apologize for any inconvenience this has caused, but rest assured, we are working diligently on resolving this issue and appreciate your patience and understanding. Please reach out to [email protected] with any questions.

  2. identified Jan 05, 2026, 05:19 PM UTC

    Kami is aware of the current Google Authentication error when accessing documents. The engineering team has prioritised investigating the cause of the Google Authentication problems you are experiencing as either a teacher or a student. We apologize for any inconvenience this has caused, but rest assured, we are working diligently on resolving this issue and appreciate your patience and understanding. Please reach out to [email protected] with any questions.

  3. identified Jan 05, 2026, 05:23 PM UTC

    Kami is aware of the current Google Authentication error when accessing documents. The engineering team has identified a problem with the Kami scopes. To assist, please have your IT teams visit this link and follow the instructions: https://help.kamiapp.com/en/articles/8043919-third-party-app-access-controls We apologize for any inconvenience this has caused. Rest assured, we are working diligently to resolve the issue and appreciate your patience and understanding. Please reach out to [email protected] with any questions.

  4. monitoring Jan 08, 2026, 02:28 AM UTC

    Kami’s engineering team has identified the problems resulting in the Google Authorization error. A resolution has been applied to resolve the US-only IP rules in the Google Context-aware system. Kami will continue to monitor. If problems still persist, please contact [email protected]

  5. resolved Jan 09, 2026, 04:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

Ongoing AWS Outage: No Kami Impact.

Detected by Pingoru
Oct 20, 2025, 04:06 PM UTC
Resolved
Oct 21, 2025, 12:04 AM UTC
Duration
7h 57m
Timeline · 3 updates
  1. monitoring Oct 20, 2025, 04:06 PM UTC

    We're aware of the ongoing AWS Outage, but do not worry! Kami is unnaffected, and were still live, working and ready to help you learn. If you do run into any issues, please reach out to "[email protected]", and our amazing Customer Support Team will be happy to help get things back up and running. The Kami Customer Success Team.

  2. monitoring Oct 20, 2025, 07:28 PM UTC

    We're aware of the ongoing AWS Outage, but do not worry! Kami is unnaffected, and we're still live, working and ready to help you learn. If you do run into any issues, please reach out to "[email protected]", and our amazing Customer Support Team will be happy to help get things back up and running. The Kami Customer Success Team.

  3. resolved Oct 21, 2025, 12:04 AM UTC

    The AWS Outage has been resolved.

Read the full incident report →

Minor September 4, 2025

Kami API Downtime

Detected by Pingoru
Sep 04, 2025, 01:41 AM UTC
Resolved
Sep 04, 2025, 02:13 AM UTC
Duration
32m
Affected: APIUploadsKami Frontend
Timeline · 2 updates
  1. investigating Sep 04, 2025, 01:41 AM UTC

    We are aware that Kami is currently experiencing slow loading times with loading and saving documents, and some users are experiencing connection issues (Kami appearing offline). Our Engineers are investigating the issue now, and we'll update you once we know more.

  2. resolved Sep 04, 2025, 02:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 12, 2025

Kami Outage: Google Cloud Downtime

Detected by Pingoru
Jun 12, 2025, 06:57 PM UTC
Resolved
Jun 12, 2025, 09:23 PM UTC
Duration
2h 25m
Affected: Google DriveGoogle Apps DocsGoogle ClassroomKami Frontend
Timeline · 4 updates
  1. investigating Jun 12, 2025, 06:57 PM UTC

    Due to an ongoing Google Cloud Outage: https://status.cloud.google.com/ we are currently experiencing degraded performance from certain features within Kami. Loading Files from Google Drive Updating Kami Share Link Sharing Settings for Drive files. Kami AI Tools Kami Companion Beta tools. We're currently investigating the issues and seeing if there is anything we can do to restore functionality. We'll keep you updated on any progress, and if you have questions or concerns, please reach out via "[email protected]". Thank you for your patience and understanding, and best wishes! The Kami Customer Success Team

  2. monitoring Jun 12, 2025, 08:29 PM UTC

    We've identified that this issue has been caused by a Global Outage that has affected Multiple Services. It has been reported that the issue has been resolved externally, and we're starting to see performance return, however, we're continuing to monitor until we have confirmed all our features are back up and running. If you are still experiencing any issues, please reach out via [email protected], and we'll be happy to look into it further. Thank you again for your patience, and best wishes! The Kami Customer Success Team.

  3. monitoring Jun 12, 2025, 09:21 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 12, 2025, 09:23 PM UTC

    We've now confirmed the affected components are back up and running, and the incident is now resolved.

Read the full incident report →

Major May 19, 2025

Microsoft Teams: Unable to interact with onpage button.

Detected by Pingoru
May 19, 2025, 05:14 AM UTC
Resolved
May 21, 2025, 01:21 AM UTC
Duration
1d 20h
Affected: Kami Microsoft Integration
Timeline · 3 updates
  1. identified May 19, 2025, 05:14 AM UTC

    We've identified an issue with our Microsoft Teams Integration. The "Kami Button" under "Apps" in the Microsoft Teams Integration does not function when clicked by a teacher viewing the student Submissions. This is affecting both the Teams App, and Teams with Browsers We have escalated the issue to Microsoft and are working with them on a fix, which we hope to have out this week. You are still able to view the student work and access Class-View via clicking the "Take Action in Student View" button, and then clicking the Kami Button there. We completely understand the frustration that this has caused, and are working to get things up and running again as soon as possible. If you do have any questions or concerns about this, please reach out to [email protected], and we'll be happy to help. Thank you for your patience and understanding, and best wishes. The Kami Customer Success Team.

  2. identified May 19, 2025, 06:13 AM UTC

    We've identified an issue with our Microsoft Teams Integration. The "Kami Button" under "Apps" in the Microsoft Teams Assignment page does not function. This is affecting both the Teams App, and Teams with Browsers. You are still able to view the student work and access Class-View via clicking the "Take Action in Student View" button, and then clicking the Kami Button there.

  3. resolved May 21, 2025, 01:21 AM UTC

    We are resolving the incident as we have confirmation a fix is on the way, and will update affected users once that has been released

Read the full incident report →

Minor December 19, 2024

Kami: Reported Latency and Slow Loading

Detected by Pingoru
Dec 19, 2024, 03:33 PM UTC
Resolved
Dec 19, 2024, 04:37 PM UTC
Duration
1h 4m
Timeline · 3 updates
  1. investigating Dec 19, 2024, 03:33 PM UTC

    We are aware that several Kami users are reporting Kami running incredibly slowly, and struggling to load and view files. Our Developers have been notified and are looking into the cause now. As soon as we have an update on what's caused this, and any potential fixes, we will let you know. Thanks for your patience while we figure this out! The Kami Customer Success Team,

  2. monitoring Dec 19, 2024, 03:48 PM UTC

    We've now made a couple of changes on the backend that should have mitigated the issue. If you are still experiencing any issues, please reach out via [email protected], and we'll be more than happy to help! Thanks again for your patience while we've figured this out, and best wishes! The Kami Customer Success Team.

  3. resolved Dec 19, 2024, 04:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 13, 2024

Kami Slowdown Issues with loading/saving work

Detected by Pingoru
Nov 13, 2024, 03:16 PM UTC
Resolved
Nov 13, 2024, 03:57 PM UTC
Duration
40m
Affected: APIUploadsGoogle DriveGoogle Apps DocsGoogle ClassroomKami FrontendKami Canvas IntegrationKami Schoology IntegrationKami Microsoft Integration
Timeline · 4 updates
  1. investigating Nov 13, 2024, 03:17 PM UTC

    We are aware that Kami is currently experiencing reduced performance when it comes to loading files, saving annotations, and exporting documents out of Kami. All tools and features are still working, but slower than expected. Annotations will also save eventually, but please stay on the page until you see the “all changes saved” message. Our developers are aware of the issue and are investigating the cause now. As soon as we have more information, we will update everyone ASAP. Thank you for your patience and understanding while we figure this out! The Kami Customer Success Team

  2. identified Nov 13, 2024, 03:25 PM UTC

    We've identified the change that has caused these performance issues and are working on a fix for the issue now. All tools and features are still working, but slower than expected. Annotations will also save eventually, but please stay on the page until you see the “all changes saved” message. We are still monitoring Kami's performance for any changes as we We'll keep you updated on the progress of that fix, and are doing all we can to get this back up and running for you. Thank you for your patience and understanding while we figure this out! The Kami Customer Success Team

  3. monitoring Nov 13, 2024, 03:42 PM UTC

    We've now rolled back the change that we believe was responsible for the performance issues in Kami. Everything looks to be back up and running smoothly, however, we'll keep monitoring to make sure everything is working as expected. If there are still any issues please reach out via [email protected], and we'll be happy to help! Thanks again for your patience and understanding, and best wishes! The Kami Customer Success Team.

  4. resolved Nov 13, 2024, 03:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 27, 2024

Google Classroom Add on: Error while Accessing Student Work

Detected by Pingoru
Sep 27, 2024, 10:09 PM UTC
Resolved
Sep 27, 2024, 10:58 PM UTC
Duration
48m
Affected: Google Classroom
Timeline · 3 updates
  1. identified Sep 27, 2024, 10:09 PM UTC

    We've identified an issue with our fix for the outage earlier this week that has caused Teachers to encounter an error when opening student work in Assignments created using the Kami Google Classroom Add-on. Students are still able to complete and submit the work without issue. We've figured out the cause, and are working on releasing a fix for that as soon as we can. Thank you for your patience and understanding while we get things up and running smoothly again. The Kami Customer Success Team

  2. monitoring Sep 27, 2024, 10:23 PM UTC

    We've released a change that should fix the issue, and student work should now be accessible again. If you are still encountering this issue, please reach out to us on [email protected], and we'll be happy to look further into that for you. Once again, thank you so much for your patience and understanding while we've sorted this out. Best Wishes! The Kami Customer Success Team.

  3. resolved Sep 27, 2024, 10:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 25, 2024

Kami: Google Addon Loading Errors.

Detected by Pingoru
Sep 25, 2024, 08:03 PM UTC
Resolved
Sep 25, 2024, 10:44 PM UTC
Duration
2h 40m
Affected: Google Classroom
Timeline · 4 updates
  1. investigating Sep 25, 2024, 08:03 PM UTC

    We've received multiple reports from users that when using the Google Classroom Kami Add-on, students encounter an "Error loading document through Google Classroom" message when opening their assignments. We are investigating this issue now, and are working on confirming the cause and we will update you as we learn more, as well as progress on any fixes. Thank you for your patience while we sort this out! The Kami Customer Success Team

  2. identified Sep 25, 2024, 08:51 PM UTC

    We've identified the cause of the error message, and are working on a fix for it now, which we hope to have ready to good very soon! As soon as that is live, we'll update you again, and once again, really sorry for the disruption. Thank you for your patience and understanding while we sort this out! The Kami Customer Success Team

  3. monitoring Sep 25, 2024, 09:31 PM UTC

    The cause of the error has now been resolved, so we are monitoring for any further occurrences, If you are still encountering any issues, please let us know via [email protected], and once again, we greatly appreciate your patience while we sorted the issue out. Thanks, and best wishes! The Kami Customer Success Team

  4. resolved Sep 25, 2024, 10:44 PM UTC

    This incident has been resolved.

Read the full incident report →