Kaltura EU experienced a major incident on December 5, 2025 affecting Kaltura API and Live and 1 more component, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Kaltura APILivePlaybackKaltura Management Console (KMC)Kaltura MediaSpace
Update timeline
- investigating Dec 05, 2025, 09:07 AM UTC
We are investigating some service interuptions that users might experience when trying to access Kaltura services. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes
- investigating Dec 05, 2025, 09:10 AM UTC
We are continuing to investigate this issue.
- investigating Dec 05, 2025, 09:13 AM UTC
We are continuing to investigate this issue.
- monitoring Dec 05, 2025, 09:27 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 05, 2025, 10:02 AM UTC
This incident has been resolved.