Resolved after 1 hour 19 minutes, affecting Upload Speed and Analytics and 1 more, on October 4, 2020.
A fix has been implemented and we are monitoring the results.
Affected components
Upload SpeedAnalyticsKaltura APIImportTranscodingLivePlaybackKaltura REACH (captioning service)Kaltura MediaSpace
Update timeline
- investigating Oct 04, 2020, 09:54 AM UTC
We are currently investigating a service outage affecting the platform. The outage is affecting our API servers and access to applications.
- identified Oct 04, 2020, 09:58 AM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 04, 2020, 10:09 AM UTC
We are continuing to work on a fix for this issue.
- identified Oct 04, 2020, 10:10 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 04, 2020, 10:10 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 04, 2020, 11:13 AM UTC
This incident has been resolved.
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