Resolved after 49 minutes, affecting Upload Speed and Analytics and 1 more, on October 11, 2021.
A fix has been implemented and we are monitoring the results.
Affected components
Upload SpeedAnalyticsKaltura APIImportTranscodingLivePlaybackKaltura REACH (captioning service)Kaltura MediaSpace
Update timeline
- investigating Oct 11, 2021, 02:53 PM UTC
We are aware of a service degradation in some components across the platform. Users are experiencing intermittent difficulty working with the platform. Kaltura engineers are actively investigating and mitigating the issue.
- monitoring Oct 11, 2021, 02:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 11, 2021, 03:42 PM UTC
This incident has been resolved.
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