Kaltura EU incident

Upload and Transcoding degradation

Resolved after 2 hours 43 minutes, affecting Upload Speed and Transcoding, on October 10, 2023.

monitoring Oct 10, 2023, 02:27 PM UTC

Current status: Our engineering team solved the issue, Upload and Transcoding are back to normal and function with no issues. What to expect next: Issue is resolved, we will keep monitoring it.

Started
Oct 10, 2023, 02:20 PM UTC
Resolved
Oct 10, 2023, 05:03 PM UTC
Duration
2h 43m
Detected by Pingoru
Oct 10, 2023, 02:20 PM UTC

Affected components

Upload SpeedTranscoding

Update timeline

  1. investigating Oct 10, 2023, 02:20 PM UTC

    What is the issue: Users might experience issues with upload and slow transcoding. Current status: Our engineering team is in progress to investigate and solve the issue. What to expect next: We will update during the next hour.

  2. monitoring Oct 10, 2023, 02:27 PM UTC

    Current status: Our engineering team solved the issue, Upload and Transcoding are back to normal and function with no issues. What to expect next: Issue is resolved, we will keep monitoring it.

  3. resolved Oct 10, 2023, 05:03 PM UTC

    This incident has been resolved.

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