Resolved after 3 hours 41 minutes, affecting Kaltura API and Kaltura MediaSpace, on July 19, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Kaltura APIKaltura MediaSpace
Update timeline
- investigating Jul 19, 2024, 09:19 AM UTC
We are investigating an issue that users might experience slowness or failure upon access MediaSpace (KMS/KAF) or using API. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes
- monitoring Jul 19, 2024, 10:14 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 19, 2024, 01:00 PM UTC
This incident has been resolved.
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