Kaltura EU incident

Kaltura Virtual Classroom/Virtual Meetings - Partial Outage

Resolved after 3 hours 34 minutes, affecting Kaltura Meetings, on August 5, 2025.

monitoring Aug 05, 2025, 05:49 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 05, 2025, 04:13 PM UTC
Resolved
Aug 05, 2025, 07:48 PM UTC
Duration
3h 34m
Detected by Pingoru
Aug 05, 2025, 04:13 PM UTC

Affected components

Kaltura Meetings

Update timeline

  1. investigating Aug 05, 2025, 04:13 PM UTC

    Investigating - We are investigating partial service interruptions that users might experience when trying to access Virtual Classroom/Virtual Meetings services. Components affected are polls, chat, and whiteboard tools within the virtual classroom/virtual meeting room. Event Platform Chat and Collaboration tools are NOT affected. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes.

  2. monitoring Aug 05, 2025, 05:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 05, 2025, 07:48 PM UTC

    This incident has been resolved.

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