Timeouts on Kalix

Update timeline

1. investigating Jun 27, 2026, 03:15 PM UTC

   We are currently investigating an issue where our database is resetting continuously, which is causing timeouts to occur on Kalix. Right now, the timeouts seem are happening in waves and a refresh should recover once the database is back. We are currently investigating why this issue is occurring, as we cannot see an obvious spike in usage that would overload the database.

2. investigating Jun 27, 2026, 04:23 PM UTC

   We have tried to scale up the database; however, this process is currently stuck. It seems that there is a platform issue, so we have escalated this with the highest priority.

3. investigating Jun 27, 2026, 05:14 PM UTC

   The issue has been confirmed by Microsoft and has been escalated to an engineer. We will be continuing to work with them to get the database issue resolved.

4. investigating Jun 27, 2026, 06:18 PM UTC

   We have confirmation that Microsoft engineers are actively working on the database, and according to their latest update, they are currently investigating a specific issue. We will make further updates once we get more information.

5. monitoring Jun 27, 2026, 08:40 PM UTC

   A fix was implemented and the database is now stable again. We are currently monitoring to ensure it all looks OK.

6. resolved Jun 28, 2026, 05:50 PM UTC

   We haven't seen any ongoing issues since the database was fixed, so will close this incident.