Kajeet experienced a major incident on September 8, 2026 affecting Wireless Connected Devices, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2026, 08:21 PM UTC
Customers are reporting that Rogers connectivity has been down since approximately 1:30 AM CT. Per Greg Fulton, there were routing-related issues with Rogers during changes performed last night. It appears Rogers may have made an additional change following CHG-6087 that disrupted our network connectivity. From a CustOps perspective, the devices appear to be online and successfully connected to the carrier network. We are also seeing some traffic pass intermittently, which suggests the issue is likely beyond the device or carrier registration layer. This will need to be escalated to the Rogers support team for further investigation into the network and routing path.
- resolved Sep 08, 2026, 09:54 PM UTC
Connectivity has been restored to all affected customer lines. We will continue monitoring service stability. Thank you for your patience while we worked to restore service. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.