Kahua incident

Authentication Throttling

Ongoing since 10:00 AM UTC, affecting NA4.

investigating Oct 23, 2026, 10:00 AM UTC

We are aware that some users are again experiencing authentication throttling and are actively working to resolve it. Logins may be delayed or temporarily blocked for some users. The underlying cause of the throttling is enhanced security protections that are reacting to suspicious activity. Those protections remain active to keep your account and data safe, and we are working on an update to reduce the chance they get in the way of normal logins.

Started
Oct 23, 2026, 10:00 AM UTC
Resolved
Ongoing
Duration
● 11h 13m
Detected by Pingoru
Oct 23, 2026, 10:00 AM UTC

Affected components

NA4

Update timeline

  1. investigating Oct 23, 2026, 10:00 AM UTC

    We are aware that some users are again experiencing authentication throttling and are actively working to resolve it. Logins may be delayed or temporarily blocked for some users. The underlying cause of the throttling is enhanced security protections that are reacting to suspicious activity. Those protections remain active to keep your account and data safe, and we are working on an update to reduce the chance they get in the way of normal logins.

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