Kadence experienced a major incident on October 29, 2025 affecting Current status by service (Kadence AI), lasting 6h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 04:16 PM UTC
We have confirmed an issue with our AI Service provider being unavailable. We are working to resolve this issue as soon as possible. Notifications sent via Microsoft Teams and Slack should still function as expected.
- resolved Oct 29, 2025, 10:37 PM UTC
We were to experiencing issues with our AI services provider. In which we were following their public status page. The issue has been resolved as their servers are now fully operational, we as well have done internal testing to make sure AI services are running as intended. A postmortem will be carried out and posted. If you are still experiencing issues with your AI Services please don't hesitate to reach out to support at [email protected]