Kadence experienced a minor incident on May 29, 2026 affecting 🇺🇸 US Data Region (Login & Authentication), lasting 5m. The incident has been resolved; the full update timeline is below.
Affected components
🇺🇸 US Data Region (Login & Authentication)
Update timeline
- investigating May 29, 2026, 01:53 PM UTC
Incident started.
- resolved May 29, 2026, 01:58 PM UTC
Resolved - Between 13:53 and 13:58 UTC, some EU customers were briefly unable to sign in or refresh their sessions. The cause was an internal traffic spike that temporarily overloaded a shared networking component. The service recovered automatically after approximately 5 minutes. We are tuning the relevant auto-scaling configuration to prevent recurrence.