Webhooks recovered
Timeline · 1 update
- investigating Jul 22, 2026, 10:20 AM UTC
Webhooks went down
Kadence Outage History
Kadence is up right nowKadence had 14 outages in the last 2 years totaling 10h 51m of downtime — averaging 0.6 incidents per month.
There were 14 Kadence outages since June 10, 2025 totaling 10h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.
API Services recovered
Timeline · 1 update
- investigating Jul 22, 2026, 10:20 AM UTC
API Services went down
Login & Authentication recovered
Timeline · 1 update
- investigating Jul 22, 2026, 10:10 AM UTC
Login & Authentication went down
Login & Authentication
Affected: 🇺🇸 US Data Region (Login & Authentication)
Timeline · 2 updates
- investigating May 29, 2026, 01:53 PM UTC
Incident started.
- resolved May 29, 2026, 01:58 PM UTC
Resolved - Between 13:53 and 13:58 UTC, some EU customers were briefly unable to sign in or refresh their sessions. The cause was an internal traffic spike that temporarily overloaded a shared networking component. The service recovered automatically after approximately 5 minutes. We are tuning the relevant auto-scaling configuration to prevent recurrence.
Web App recovered
Timeline · 1 update
- investigating May 18, 2026, 10:33 AM UTC
Web App went down
Sign Up recovered
Timeline · 1 update
- investigating May 18, 2026, 10:33 AM UTC
Sign Up went down
Kadence AI recovered
Timeline · 1 update
- resolved May 15, 2026, 06:35 PM UTC
Kadence AI recovered
Degraded Performance
Affected: 🇪🇺 EU Data Region (Web App)🇪🇺 EU Data Region (Login & Authentication)🇪🇺 EU Data Region (Sign Up)🇪🇺 EU Data Region (API Services)🇪🇺 EU Data Region (Webhooks)🇪🇺 EU Data Region (Kadence AI)🇺🇸 US Data Region (Web App)🇺🇸 US Data Region (Login & Authentication)🇺🇸 US Data Region (Sign Up)🇺🇸 US Data Region (API Services)🇺🇸 US Data Region (Webhooks)🇺🇸 US Data Region (Kadence AI)
Timeline · 2 updates
- investigating Mar 04, 2026, 04:45 PM UTC
We continue to experiencing reduced performance across parts of the Kadence service. Our engineering team is actively investigating the issue and working to restore normal performance as quickly as possible. We will provide further updates as more information becomes available.
- resolved Mar 04, 2026, 08:00 PM UTC
Performance across the Kadence service has returned to normal levels following the earlier degradation. Our engineering team will continue to monitor the system to ensure stability.
Authentication recovered
Timeline · 1 update
- resolved Feb 21, 2026, 08:25 AM UTC
Authentication recovered
Service Disruption
Affected: 🇪🇺 EU Data Region (Web App)🇺🇸 US Data Region (Web App)
Timeline · 2 updates
- investigating Jan 29, 2026, 10:15 AM UTC
We’re currently experiencing a service disruption. The team is investigating and working to restore normal operation.
- resolved Jan 29, 2026, 10:30 AM UTC
Service has been restored and Kadence is operating normally. We’re continuing to monitor closely to ensure everything remains stable.
Degraded Authentication Ser...
Affected: 🇪🇺 EU Data Region (Login & Authentication)🇺🇸 US Data Region (Login & Authentication)
Timeline · 1 update
- resolved Jan 08, 2026, 09:59 AM UTC
The issue affecting authentication services has been resolved. Sign-in functionality has returned to normal, and we continue to monitor the system to ensure stability.
Authentication Issues Affec...
Affected: 🇪🇺 EU Data Region (Login & Authentication)🇺🇸 US Data Region (Login & Authentication)
Timeline · 2 updates
- investigating Dec 05, 2025, 06:25 PM UTC
We’re investigating an issue preventing some users from signing in through Single Sign-On. Password-based login is not affected. Our team is working to restore normal access as quickly as possible, and we’ll provide updates as we learn more.
- resolved Dec 05, 2025, 07:20 PM UTC
The issue affecting SSO authentication has now been resolved. All users are able to sign in normally again.
Kadence AI services degraded
Affected: 🇪🇺 EU Data Region (Kadence AI)🇺🇸 US Data Region (Kadence AI)
Timeline · 2 updates
- investigating Oct 29, 2025, 04:16 PM UTC
We have confirmed an issue with our AI Service provider being unavailable. We are working to resolve this issue as soon as possible. Notifications sent via Microsoft Teams and Slack should still function as expected.
- resolved Oct 29, 2025, 10:37 PM UTC
We were to experiencing issues with our AI services provider. In which we were following their public status page. The issue has been resolved as their servers are now fully operational, we as well have done internal testing to make sure AI services are running as intended. A postmortem will be carried out and posted. If you are still experiencing issues with your AI Services please don't hesitate to reach out to support at [email protected]
Kadence Api Services Down
Affected: 🇺🇸 US Data Region (API Services)