Kadence Outage History
Kadence is up right nowPingoru has recorded 44 incidents for Kadence: 44 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 11 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 3 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 4 of 519 (1%) |
Incidents, newest first
Major October 21, 2026 Temporary limitation on file uploads 3h 44m 🇺🇸 US Data Region (Login & Authentication), 🇺🇸 US Data Region (API Services)
Started Oct 21, 2026, 04:20 PM UTC· resolved Oct 21, 2026, 08:04 PM UTC
- investigating Oct 21, 2026, 04:20 PM UTC
We’ve temporarily disabled file uploads across Kadence as a precautionary measure following the disclosure of two critical security vulnerabilities (CVE-2026-109618 and CVE-2026-109619). During this time, any action that involves uploading a file (bulk imports, profile photos and visitor document uploads) will not complete and may return an error. All other features are working normally. There is no evidence that any customer data has been affected. We’ll restore uploads once the required updates have been applied, which we expect within the next few hours, and will update this page as work progresses.
- resolved Oct 21, 2026, 08:04 PM UTC
File uploads restored We've applied the security updates for CVE-2026-109618 and CVE-2026-109619, and file uploads have been re-enabled across Kadence. These were industry-wide vulnerabilities in PHP, not specific to Kadence. All features, including bulk imports, profile photos and visitor document uploads, are now working normally. There is no evidence that any customer data was affected. Thank you for your patience.
Minor July 22, 2026 Webhooks recovered –
Started Jul 22, 2026, 10:34 AM UTC· resolved Jul 22, 2026, 10:34 AM UTC
No vendor updates were posted for this incident.
Minor July 22, 2026 API Services recovered –
Started Jul 22, 2026, 10:33 AM UTC· resolved Jul 22, 2026, 10:33 AM UTC
No vendor updates were posted for this incident.
Minor July 22, 2026 Login & Authentication recovered –
Started Jul 22, 2026, 10:27 AM UTC· resolved Jul 22, 2026, 10:27 AM UTC
No vendor updates were posted for this incident.
Minor May 29, 2026 Login & Authentication 5m 🇺🇸 US Data Region (Login & Authentication), 🇺🇸 US Data Region (Login & Authentication)
Started May 29, 2026, 01:53 PM UTC· resolved May 29, 2026, 01:58 PM UTC
- investigating May 29, 2026, 01:53 PM UTC
Incident started.
- resolved May 29, 2026, 01:58 PM UTC
Resolved - Between 13:53 and 13:58 UTC, some EU customers were briefly unable to sign in or refresh their sessions. The cause was an internal traffic spike that temporarily overloaded a shared networking component. The service recovered automatically after approximately 5 minutes. We are tuning the relevant auto-scaling configuration to prevent recurrence.
Minor May 18, 2026 Web App recovered –
Started May 18, 2026, 10:53 AM UTC· resolved May 18, 2026, 10:53 AM UTC
No vendor updates were posted for this incident.
Minor May 18, 2026 Sign Up recovered –
Started May 18, 2026, 10:51 AM UTC· resolved May 18, 2026, 10:51 AM UTC
No vendor updates were posted for this incident.
Minor May 15, 2026 Kadence AI recovered –
Started May 15, 2026, 06:35 PM UTC· resolved May 15, 2026, 06:35 PM UTC
No vendor updates were posted for this incident.
Minor March 4, 2026 Degraded Performance 3h 15m 🇪🇺 EU Data Region (Web App), 🇪🇺 EU Data Region (Login & Authentication), 🇪🇺 EU Data Region (Sign Up), 🇪🇺 EU Data Region (API Services) and 14 more
Started Mar 04, 2026, 04:45 PM UTC· resolved Mar 04, 2026, 08:00 PM UTC
- investigating Mar 04, 2026, 04:45 PM UTC
We continue to experiencing reduced performance across parts of the Kadence service. Our engineering team is actively investigating the issue and working to restore normal performance as quickly as possible. We will provide further updates as more information becomes available.
- resolved Mar 04, 2026, 08:00 PM UTC
Performance across the Kadence service has returned to normal levels following the earlier degradation. Our engineering team will continue to monitor the system to ensure stability.
Minor February 21, 2026 Authentication recovered –
Started Feb 21, 2026, 08:25 AM UTC· resolved Feb 21, 2026, 08:25 AM UTC
No vendor updates were posted for this incident.
Minor January 29, 2026 Service Disruption 15m 🇪🇺 EU Data Region (Web App), 🇺🇸 US Data Region (Web App), 🇺🇸 US Data Region (Web App)
Started Jan 29, 2026, 10:15 AM UTC· resolved Jan 29, 2026, 10:30 AM UTC
- investigating Jan 29, 2026, 10:15 AM UTC
We’re currently experiencing a service disruption. The team is investigating and working to restore normal operation.
- resolved Jan 29, 2026, 10:30 AM UTC
Service has been restored and Kadence is operating normally. We’re continuing to monitor closely to ensure everything remains stable.
Minor January 8, 2026 Degraded Authentication Services – 🇪🇺 EU Data Region (Login & Authentication), 🇺🇸 US Data Region (Login & Authentication), 🇺🇸 US Data Region (Login & Authentication)
Started Jan 08, 2026, 09:59 AM UTC· resolved Jan 08, 2026, 09:59 AM UTC
- resolved Jan 08, 2026, 09:59 AM UTC
The issue affecting authentication services has been resolved. Sign-in functionality has returned to normal, and we continue to monitor the system to ensure stability.
Minor December 5, 2025 Authentication Issues Affecting SSO Login 55m 🇪🇺 EU Data Region (Login & Authentication), 🇺🇸 US Data Region (Login & Authentication), 🇺🇸 US Data Region (Login & Authentication)
Started Dec 05, 2025, 06:25 PM UTC· resolved Dec 05, 2025, 07:20 PM UTC
- investigating Dec 05, 2025, 06:25 PM UTC
We’re investigating an issue preventing some users from signing in through Single Sign-On. Password-based login is not affected. Our team is working to restore normal access as quickly as possible, and we’ll provide updates as we learn more.
- resolved Dec 05, 2025, 07:20 PM UTC
The issue affecting SSO authentication has now been resolved. All users are able to sign in normally again.
Major October 29, 2025 Kadence AI services degraded 6h 21m 🇪🇺 EU Data Region (Kadence AI), 🇺🇸 US Data Region (Kadence AI), 🇺🇸 US Data Region (Kadence AI)
Started Oct 29, 2025, 04:16 PM UTC· resolved Oct 29, 2025, 10:37 PM UTC
- investigating Oct 29, 2025, 04:16 PM UTC
We have confirmed an issue with our AI Service provider being unavailable. We are working to resolve this issue as soon as possible. Notifications sent via Microsoft Teams and Slack should still function as expected.
- resolved Oct 29, 2025, 10:37 PM UTC
We were to experiencing issues with our AI services provider. In which we were following their public status page. The issue has been resolved as their servers are now fully operational, we as well have done internal testing to make sure AI services are running as intended. A postmortem will be carried out and posted. If you are still experiencing issues with your AI Services please don't hesitate to reach out to support at [email protected]