K3 Imagine incident

Retalia Performance Degraded

Major Resolved

K3 Imagine experienced a major incident on June 15, 2026 affecting Portal and Public API and 1 more component, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started
Jun 15, 2026, 07:00 AM UTC
Resolved
Jun 15, 2026, 09:47 AM UTC
Duration
2h 47m
Detected by Pingoru
Jun 15, 2026, 07:00 AM UTC

Affected components

PortalPublic APIPOSSQL

Update timeline

  1. monitoring Jun 15, 2026, 07:00 AM UTC

    Following the identification of severe platform performance degradation, we traced the issue to the queries powering the at-a-glance KPI section of the Portal dashboard. To restore platform stability, the KPI section has been disabled. The remainder of the Portal remains fully available. There are currently no plans to re-enable this functionality until a redesigned solution has been implemented and successfully passed load and performance testing.

  2. resolved Jun 15, 2026, 09:47 AM UTC

    This incident has been resolved.

  3. resolved Jun 15, 2026, 09:49 AM UTC

    We traced the issue to the queries powering the at-a-glance KPI section of the Portal dashboard. The KPI section has been disabled. There are currently no plans to re-enable this functionality until a redesigned solution has been implemented and successfully passed load and performance testing.