K3 Imagine incident
Retalia Performance Degraded
Resolved after 2 hours 47 minutes, affecting Portal and Public API and 1 more, on June 15, 2026.
We traced the issue to the queries powering the at-a-glance KPI section of the Portal dashboard. The KPI section has been disabled. There are currently no plans to re-enable this functionality until a redesigned solution has been implemented and successfully passed load and performance testing.
Affected components
Update timeline
- monitoring Jun 15, 2026, 07:00 AM UTC
Following the identification of severe platform performance degradation, we traced the issue to the queries powering the at-a-glance KPI section of the Portal dashboard. To restore platform stability, the KPI section has been disabled. The remainder of the Portal remains fully available. There are currently no plans to re-enable this functionality until a redesigned solution has been implemented and successfully passed load and performance testing.
- resolved Jun 15, 2026, 09:47 AM UTC
This incident has been resolved.
- resolved Jun 15, 2026, 09:49 AM UTC
We traced the issue to the queries powering the at-a-glance KPI section of the Portal dashboard. The KPI section has been disabled. There are currently no plans to re-enable this functionality until a redesigned solution has been implemented and successfully passed load and performance testing.
Your product runs on more than K3 Imagine
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services