Justworks incident
We are experiencing an issue with our phone support services
Justworks experienced a notice incident on June 12, 2025 affecting 24/7 Support, lasting 1h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 07:00 PM UTC
We are currently investigating an issue where customers are unable to reach us by phone due to a problem with our service provider. We encourage customers to contact us via email ([email protected]) or via the Chatbot on our site for any immediate assistance.
- investigating Jun 12, 2025, 07:05 PM UTC
We are continuing to investigate this issue.
- identified Jun 12, 2025, 07:39 PM UTC
We are currently experiencing technical difficulties with our phone service provider. The issue has been identified and we are awaiting a fix so we can resume handling phone calls.
- monitoring Jun 12, 2025, 08:39 PM UTC
Service with our provider has been restored and we are now able to take phone calls in addition to emails and chats.
- resolved Jun 12, 2025, 08:55 PM UTC
Our services have been restored and all of our communication channels are operating as expected.