Resolved after 8 hours, on August 10, 2026.
The ingestion issue we reported has been resolved. All systems are operating normally and chargeback creation and updates are processing at their usual speed. Any items that were delayed have now been processed. Thank you for your patience while our team worked through this. If you notice anything that still looks off on your side, please let us know and we will look into it right away.
Update timeline
- identified Aug 10, 2026, 05:20 PM UTC
We wanted to let you know that we are currently experiencing a technical issue in part of our data ingestion process. This may delay the creation and update of new chargebacks coming in through PSP webhooks and through CSV uploads. Our REST API is not affected and continues to operate normally. Evidence submission is also not impacted and continues as usual. Our team is already working on a resolution and is treating this as a priority. We will follow up with an update as soon as the issue is resolved. Thank you for your patience, and please reach out if you have any questions in the meantime.
- resolved Aug 11, 2026, 01:20 AM UTC
The ingestion issue we reported has been resolved. All systems are operating normally and chargeback creation and updates are processing at their usual speed. Any items that were delayed have now been processed. Thank you for your patience while our team worked through this. If you notice anything that still looks off on your side, please let us know and we will look into it right away.
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