Juspay incident
Core APIs experienced timeouts
Resolved after 2 minutes, affecting API and Payment Page and 1 more, on May 27, 2026.
The issue was caused by an automated failover that occurred in our KV infrastructure hosted on AWS, which led to temporary increase in 5XX errors. The system detected an issue with primary nodes and automatically promoted replicas to maintain service continuity. The failover completed automatically, and all systems recovered without manual intervention.
Affected components
Update timeline
- investigating May 27, 2026, 05:20 AM UTC
We are currently investigating this incident.
- resolved May 27, 2026, 05:22 AM UTC
The issue was caused by an automated failover that occurred in our KV infrastructure hosted on AWS, which led to temporary increase in 5XX errors. The system detected an issue with primary nodes and automatically promoted replicas to maintain service continuity. The failover completed automatically, and all systems recovered without manual intervention.
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