JumpCloud incident

Device Propagation Delays

Minor Resolved View vendor source →

JumpCloud experienced a minor incident on February 6, 2025 affecting Agent, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2025, 10:11 PM UTC
Resolved
Feb 07, 2025, 12:20 AM UTC
Duration
2h 8m
Detected by Pingoru
Feb 06, 2025, 10:11 PM UTC

Affected components

Agent

Update timeline

  1. investigating Feb 06, 2025, 10:11 PM UTC

    We are currently investigating an issue with higher than normal propagation times for devices. We will update this issue as we know more.

  2. identified Feb 06, 2025, 11:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 07, 2025, 12:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 07, 2025, 12:20 AM UTC

    This incident has been resolved.