JumpCloud experienced a minor incident on February 25, 2025, lasting 27m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 25, 2025, 03:15 PM UTC
We are currently experiencing issues with the JumpCloud Premium Support Chat function. Customers are able to submit tickets via the Admin Console. Instructions for submitting tickets via the Admin Console can be found here: https://jumpcloud.com/support/contact-jumpcloud-support#submitting-a-support-ticket-from-the-admin-portal
- resolved Feb 25, 2025, 03:42 PM UTC
This incident has been resolved.