JumpCloud experienced a minor incident on February 25, 2025 affecting Remote Assist, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Remote Assist
Update timeline
- investigating Feb 25, 2025, 06:39 PM UTC
We're currently investigating reports of degraded performance or intermittent connection issues with JumpCloud's Remote Assist Agent. We are investigating the cause of the issues currently, and will update the status event once resolved.
- identified Feb 25, 2025, 07:20 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 25, 2025, 07:46 PM UTC
This incident has been resolved.