JumpCloud experienced a minor incident on March 11, 2025 affecting Policy Management, lasting 8h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 11, 2025, 05:08 PM UTC
We are currently investigating reports of JumpCloud Device Policies failing to apply on macOS and Windows devices.
- investigating Mar 11, 2025, 05:34 PM UTC
We are currently investigating reports of JumpCloud Device Policies failing to apply on macOS, Windows, and Linux operating systems.
- investigating Mar 11, 2025, 06:08 PM UTC
We are continuing to investigate reports of JumpCloud Device Policies failing to apply on macOS, Linux and Windows devices.
- investigating Mar 11, 2025, 06:43 PM UTC
We are continuing to investigate reports of JumpCloud Device Policies failing to apply on macOS, Windows, and Linux operating systems.
- investigating Mar 11, 2025, 07:22 PM UTC
We are continuing to investigate reports of JumpCloud Device Policies failing to apply on macOS, Linux and Windows devices.
- identified Mar 11, 2025, 08:51 PM UTC
There continues to be a delay in processing the application of new and modified device policies to macOS, Windows, and Linux systems. During this time existing policies applied to devices will continue to function as expected but application of new policies and policy changes will be impacted.
- monitoring Mar 11, 2025, 09:33 PM UTC
The delays with policy deployment have returned to normal and we are continuing to monitor queues.
- resolved Mar 12, 2025, 01:45 AM UTC
This incident has been resolved.