JumpCloud incident

Increased Error rates with iOS device management

Minor Resolved View vendor source →

JumpCloud experienced a minor incident on April 9, 2025 affecting Apple MDM, lasting 4h 52m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2025, 10:33 PM UTC
Resolved
Apr 10, 2025, 03:26 AM UTC
Duration
4h 52m
Detected by Pingoru
Apr 09, 2025, 10:33 PM UTC

Affected components

Apple MDM

Update timeline

  1. investigating Apr 09, 2025, 10:33 PM UTC

    We are currently observing elevated error rates in the management of iOS devices. This may manifest for administrators as missing MDM tabs, impaired policy functionality, and failures in executing MDM commands.

  2. identified Apr 10, 2025, 01:21 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 10, 2025, 03:26 AM UTC

    This incident has been resolved.