JumpCloud incident

Password Manager Email Notifications

Minor Resolved View vendor source →

JumpCloud experienced a minor incident on April 16, 2025 affecting Password Manager, lasting 2h 18m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2025, 09:53 PM UTC
Resolved
Apr 17, 2025, 12:11 AM UTC
Duration
2h 18m
Detected by Pingoru
Apr 16, 2025, 09:53 PM UTC

Affected components

Password Manager

Update timeline

  1. investigating Apr 16, 2025, 09:53 PM UTC

    We are currently investigating an issue with the Password Manager notifications part of our platform.

  2. investigating Apr 16, 2025, 10:06 PM UTC

    We are currently investigating an issue involving the distribution of Password Manager enrollment emails. We are investigating the cause of the issue currently, and will update the status event once resolved.

  3. identified Apr 17, 2025, 12:05 AM UTC

    We believe we have identified the issue that was impacting the distribution of the Password Manager enrollment emails. We are currently working on implementing a fix.

  4. resolved Apr 17, 2025, 12:11 AM UTC

    This incident has been resolved.