JumpCloud incident

Degraded Reports Service

Minor Resolved View vendor source →

JumpCloud experienced a minor incident on April 30, 2025 affecting Admin Console, lasting 4h 24m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2025, 08:08 AM UTC
Resolved
Apr 30, 2025, 12:33 PM UTC
Duration
4h 24m
Detected by Pingoru
Apr 30, 2025, 08:08 AM UTC

Affected components

Admin Console

Update timeline

  1. investigating Apr 30, 2025, 08:08 AM UTC

    We are currently investigating an issue with JumpCloud Reports failing to download. We will update the status as we learn more.

  2. identified Apr 30, 2025, 08:24 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 30, 2025, 10:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 30, 2025, 12:33 PM UTC

    This incident has been resolved.