JumpCloud experienced a minor incident on May 14, 2025 affecting Admin Console, lasting 3h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Admin Console
Update timeline
- investigating May 14, 2025, 02:22 PM UTC
We're currently investigating an issue with JumpCloud's Console where Administrators may be unable to save changes for some device records. We are investigating the cause of the issues currently, and will update the status event once resolved.
- identified May 14, 2025, 02:47 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 14, 2025, 04:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 14, 2025, 05:48 PM UTC
This incident has been resolved.