JumpCloud experienced a minor incident on June 5, 2025 affecting System Insights, lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 05, 2025, 01:13 PM UTC
We are currently investigating an issue with System Insights displaying incorrect Local User Information in the Admin Console. We will report back as soon as we have an update. We apologize for any disruption this may cause. Thank you,
- investigating Jun 05, 2025, 02:00 PM UTC
We are continuing to investigate the issue with System Insights displaying incomplete Local User Information in the Admin Console. We will report back as soon as we have an update. We apologize for any disruption this may cause. Thank you,
- identified Jun 05, 2025, 02:30 PM UTC
We have identified the issue with System Insights displaying incomplete Local User Information in the Admin Console and are currently working on implementing a fix. We will report back as soon as we have any further update.
- monitoring Jun 05, 2025, 03:08 PM UTC
We have implemented the fix for the issue with System Insights displaying incomplete Local User Information in the Admin Console. We will continue to monitor this and once we are sure this is resolved will proceed to resolve the incident.
- resolved Jun 05, 2025, 03:26 PM UTC
This issue has been resolved and service has now returned to normal.