JumpCloud experienced a minor incident on June 10, 2025 affecting Email Support, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Email Support
Update timeline
- investigating Jun 10, 2025, 05:56 AM UTC
We are currently investigating intermittent reports of Administrators being unable to submit support cases via the JumpCloud Admin Portal. Support cases can still be submitted by emailing [email protected]. We are investigating the cause of the issues currently, and will update the status event once resolved.
- monitoring Jun 10, 2025, 06:10 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 10, 2025, 06:19 AM UTC
This incident has been resolved.