JumpCloud experienced a minor incident on June 16, 2025 affecting Directory Insights and System Insights and 1 more component, lasting 4h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2025, 01:38 PM UTC
We are currently investigating an issue where device's policy results are not displayed as expected. Policies applied to devices will continue to function as expected during this time.
- investigating Jun 16, 2025, 02:15 PM UTC
We are continuing to investigate an issue where device's policy results are not displayed as expected. Policies applied to devices will continue to function as expected during this time.
- identified Jun 16, 2025, 03:01 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 16, 2025, 03:11 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 16, 2025, 04:06 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 16, 2025, 04:41 PM UTC
A fix has been implemented and we are still monitoring the results.
- resolved Jun 16, 2025, 05:40 PM UTC
This incident has been resolved.